Shachaar Smith
Taunton,MA
Summary
A seasoned hospitality professional with a proven track record at Comfort Inn & Suites, adept in reservations management and exceptional communication. Demonstrated leadership in training staff and enhancing guest satisfaction, contributing to increased occupancy rates. Skilled in multitasking and problem-solving, ensuring operational excellence and superior customer service.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Comfort Inn & Suites
01.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Front Desk Night Auditor
Comfort Inn & Suites
09.2023 - Current
- Prepared daily reports on occupancy, financial transactions, and guest-related issues for management review, facilitating informed decision making.
- Handled cash drawer responsibly, performing regular reconciliations as required by company policy.
- Ensured compliance with data privacy regulations by securely handling sensitive information related to guest records.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Logged wake-up call requests and set up automatic rings in system.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Monitored facility security for guest and personnel safety.
Houseman
Comfort Inn & Suites
05.2022 - 09.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
Over Night Houseman
Residence Inn By Marriott
09.2021 - 05.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Dish Washer/Server
Connemara Senior Living
10.2017 - 08.2021
- Maintained clean and hazard-free work areas.
- Kept equipment in good working order and properly stored between jobs.
- Trained new employees on proper washing procedures and company policies.
- Cleaned wash equipment after shift and confirmed proper storage.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Brockton High School
Brockton, MA06.2018
Skills
- Time Management
- Exceptional communication
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Training and mentoring
- Issue Resolution
- Strong leadership
- Front Desk Operations
- Cash handling experience
- Multitasking Abilities
- POS System Operation
Timeline
Front Desk Supervisor
Comfort Inn & Suites
01.2024 - Current
Front Desk Night Auditor
Comfort Inn & Suites
09.2023 - Current
Houseman
Comfort Inn & Suites
05.2022 - 09.2023
Over Night Houseman
Residence Inn By Marriott
09.2021 - 05.2022
Dish Washer/Server
Connemara Senior Living
10.2017 - 08.2021
High School Diploma -
Brockton High School
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