Shachi Shah
Deford,NJ
Summary
Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
4
4
years of professional experience
Work History
Data Entry Supervisor
PCG Wireless Ggroup
02.2021 - 08.2023
- Audited production reports, tracking data entry and processing errors.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
- Managed performance expectations for 40 employees within 6 department.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Reviewed budget forecasts factoring department staffing and production needs.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Office Manager
Ps4 Group Llc
02.2019 - 08.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Master of Arts - Human Resources Management
MS University
Vadodara INDIA04.2011
Bachelor of Arts - Human Resources Training
MS University
Vadodara INDIA04.2008
Skills
- Adaptability and Flexibility
- Information Security
- Task Prioritization
- Deadline Oriented
- Quality Control
- Data Analysis
- Staff Hiring
- Employee Supervision
- Team Supervision
- Office Management
- Policy Development
- Customer Service
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Data Entry Supervisor
PCG Wireless Ggroup
02.2021 - 08.2023
Office Manager
Ps4 Group Llc
02.2019 - 08.2023
Master of Arts - Human Resources Management
MS University
Bachelor of Arts - Human Resources Training
MS University
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