Shacira Clark
Richmond,TX
Summary
My current transitional objective is to continue to bundle my existing skills to build a foundation of management, customer service, critical thinking, and problem-solving to assist in my long-term goal of becoming a social service psychologist working with individuals with disabilities. To seek and maintain a full-time position that offers professional challenges by utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
License Permit Specialist II
Department of Public Safety
2023.04 - Current
- My role at DPS is to provide excellent customer service to our fellow customers
- Additionally, my current mission is to relieve our customers from their driver's license dilemmas and to showcase critical thinking skills, while providing solutions to long-term and short-term setbacks
- Additionally, I demonstrated trustworthiness while obtaining documentation, enclosing exceedingly sensitive information about each customer
- As well as that my other duties consisted of meeting and dealing with the general public in a professional and courteous manner; answering general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver's licenses, commercial driver licenses, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services
- Receives and reviews license and permit applications, revisions, and renewals
- Determines the legal needs and requirements of driver's license and identification card applicants
- Screens application forms to ensure applicant qualification
- Makes and properly interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), and Commercial Driver License Information System (CDLIS), Systematic Alien Verification of Entitlement (SAVE) and other external system inquiries to determine applicants' eligibility for licensing
- Inputs license and permit applications, payments, and required technical data for licenses and permits into appropriate computer applications, databases, and systems
- Collects appropriate license fees and prepares receipts; ensures and accepts accountability that monies received balance with receipts issued; captures photograph of applicants, their signatures, and their fingerprints
- Issues licenses and permits, collects licenses and reimburses fees to denied applicants
- Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, and notarizes forms; ensures source document data input to basic state records is correct to prevent future master record changes; and verifies and scrutinizes documents presented for authenticity
- Advises applicants of suspensions, cancellations and revocations, and advises how to qualify
- May administer oral, written, or other tests to license and permit applicants
- May interpret for foreign language speaking applicants
- Schedules applicants for driving tests
- Operates automated testing machines to measure driver license applicants' knowledge of traffic laws and driving practices
- Provides administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answers questions and explains licensing and permit requirements; and supplies information regarding license and permit processing, policies, and procedures
- May provide information and testimony for the Department in administrative, driver improvement, safety responsibility, and judicial hearings as necessary in prosecution of criminal cases and administrative hearings
- Screens application forms to ensure applicant qualification
- Approves applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures; administer oaths as necessary
- May administer road skills (drive test) examinations
- [Must have a valid State of Texas driver license or approved waiver to perform this duty with a valid driver license from state of residence
- May set up, close, and program office machines in preparation or close of day’s activities.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
- Actively participated in professional development opportunities to stay informed about evolving trends within the permitting field.
- Conducted thorough reviews of permit applications for compliance with local, state, and federal regulations, ensuring public safety and environmental protection.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
- Evaluated the environmental impact of proposed projects as part of the permit review process, ensuring responsible development and adherence to sustainability guidelines.
Customer Service Agent
Everview
- As a customer service agent, I aid consumers who request general information from online universities, insurance agencies, medicare agencies, etc
- Therefore, my goal and intent are to transfer over as many consumers to the academic advisors, and insurance specialists as possible.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
Engagement Specialist
Fort Bend Family Promise
- Engaged with the youth and parents who are experiencing imperilment and narrow circumstances, through social services, extracurricular activities, and programs that helped build confidence and development skills in our youth.
Social Service Worker
Texana
- Working with children with disabilities
- My duties include assessing patients’ skills, capabilities, and viability for residential living
- Determine when they are ready to begin the process of transferring from homebound services due to their ages
- Evaluate the individual’s qualifications, strengths, and weaknesses to determine the most suitable types of setting
- Document and develop the Data Intake Sheets regarding the person’s requested needs combined with the appropriate resources to help identify their social, emotional, and educational needs for placement
- Connecting with several databases to ensure accountability for services received
- Duties also include advocating coaching, monitoring, and tracking services per the individual contact with the family members
- Initiate the transitioning process for clients with disabilities
- Completed assessment worksheets to gauge student strengths, needs, capabilities, and potential to move forward with their customized service and programs
- Performed other duties as assigned, to progress the client’s skills and capabilities ensuring they live a better quality of life.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Paraprofessional
2018.08 - 2019.08
- Accompanied students to restroom, on field trips, to the cafeteria, and to the playground
- Maintained a positive attitude and affirmatively communicated with each student
- Supported teachers in the development of individual learning strategies
- Collaborated with the teacher to create a customized classroom environment that was integral to students' needs
- Oversaw a class of 12 students when an instructor was out of the room
- Provided student support through special accommodations, extra assistance, and assessments
- Administered tests to class and graded papers
- Organized instruction material, including constructing bulletin boards and setting up work areas
- Instructed students in 5 academic areas and 4 reading groups
- Redirected students using Positive Behavior Support (PBS)
- Communicated nonverbally with children to provide comfort, encouragement, and positive reinforcement
- Coordinated special education students and teacher assistant schedules with the master schedule
- Worked with autistic student in his or her home using tailored behavioral plan (Special needs children)
- Alerted instructor to student behavior or issues that needed to be addressed
- Led activities that developed students' physical, emotional, and social growth
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration
- Created learning and content strategies to meet needs of mentally and physically disabled students
- Delivered effective and differentiated classroom instruction to diverse range of developmentally challenged students
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Organized classroom materials to help teachers prepare for daily instruction and activities
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Prepared reports and paperwork for parent-teacher conferences
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces
- Identified warning signs of emotional or developmental problems and reported to parents
- Offered constructive feedback to minors under care regarding specific actions, behaviors, and words
- Maintained head count and attendance sheets
- Observed individual behaviors and suspect actions and reported issues to supervisory staff
- Tailored lesson plans for students with emotional and cognitive disabilities
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Facilitated group sessions and provided one-on-one support
- Assigned homework assignments and quizzes and wrote corresponding keys
- Assessed student assignments to check quality and completeness and assign grades
- Monitored student classroom and outdoors activities to promote student safety.
Customer Service Representative/Manager
Pizza Hut
2018.01 - 2018.07
- Supervised my team and aided where it was needed
- I completed Call Center Training before the company relocated to a new city.
Customer Service Representative
Pizza Hut
2013.07 - 2018.01
- Competent with Reporting Skills, Placed Hired staff in Appropriate Positions, Great Writing Skills, Microsoft Office Skills, Managing Processes, Organizational Skills, Analyzing Information, Professional, Problem Solver, Inventory Control, good Verbal Communication, and an effective team player.
Receptionist
Tosha's Deli and Grill
2008.01 - 2009.01
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas, and transportation
- Greeted customers and visitors in-person and via telephone calls
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Education
Associate's Degree - General Studies
Houston Community College
Houston, TX01.2021
High School Diploma -
Westfield High School
Houston, TX01.2014
Skills
- Microsoft Word
- PowerPoint
- Outlook
- Share Point
- Networking Media such as FaceBook, Twitter, and Instagram
- Authorized to work in the US for any employer
- Administrative Assistant
- Book
- Inventory Control
- Managing
- Microsoft Office
- Microsoft word
- Networking
- Organizational Skills
- Problem Solver
- Processes
- Receptionist
- Reporting
- Team player
- Verbal Communication
- Writing Skills
- Complaint resolution
- Money handling abilities
- Recordkeeping strengths
- Multi-line phone talent
- Creative problem solving
- Service standard compliance
- Data Entry
- Technical Support
- Educational assistance
- Classroom support
- Special education
- Classroom Management
- Student progress reporting
- After-school programs
- Conflict resolution techniques
- Teacher Support
- Smart Board
- Behavior improvements
- Student records management
- Lesson Planning
- Skill building
- Interdisciplinary team collaboration
- Research abilities
- Site Inspections
- Document Review
- Report Preparation
- Permit acquisition
- Multitasking Abilities
- Multitasking
- Behavior Management
- IEP familiarity
- Instructional support
- Multicultural Awareness
- Special Needs Support
- Motivating and Inspiring Students
- Communicating with Parents and Teachers
Timeline
License Permit Specialist II
Department of Public Safety
2023.04 - Current
Paraprofessional
2018.08 - 2019.08
Customer Service Representative/Manager
Pizza Hut
2018.01 - 2018.07
Customer Service Representative
Pizza Hut
2013.07 - 2018.01
Receptionist
Tosha's Deli and Grill
2008.01 - 2009.01
Customer Service Agent
Everview
Engagement Specialist
Fort Bend Family Promise
Social Service Worker
Texana
Associate's Degree - General Studies
Houston Community College
High School Diploma -
Westfield High School
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