Shackera Westcarr
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Entry Level Customer Service
VIP Care
Miami, FL
02.2022 - 08.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Customer Service Associate
Right At Home Health Care
Miami, FL
02.2017 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
Winn Dixie Supermarket
Miami, FL
07.2014 - 04.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Data Analysis Specialist
One Source Staffing
Orlando, FL
05.2010 - 06.2012
- Verified documentation of admissions, discharges, eligibility information, outcome data and other pertinent information against specifications.
- Created and ran reports to confirm accuracy of data and made corrections according to instructions within specified timelines.
- Developed policies and procedures to keep medical records complete and compliant and processed according to governmental regulations and medical records practices.
- Monitored and tracked compliance with legal documents and correspondence with conservators or guardians.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2023
No Degree - RBT
Holly Career Institute
Hollywood, FL03.2019
Skills
- Customer Needs Assessment
- Cash Handling
- Proficient in managerment
- Adaptability
- Data Entry
- Telephone Etiquette
- Organizational Skills
- Call Center Experience
- Technical Support
- Effective Communication
- Critical Thinking
- Order Processing
- Scheduling
- Data Management
Timeline
Entry Level Customer Service
VIP Care
02.2022 - 08.2023
Customer Service Associate
Right At Home Health Care
02.2017 - 05.2019
Customer Service Agent
Winn Dixie Supermarket
07.2014 - 04.2015
Data Analysis Specialist
One Source Staffing
05.2010 - 06.2012
High School Diploma -
Penn Foster Career School
No Degree - RBT
Holly Career Institute
Similar Profiles
Evonne MurrayEvonne Murray
Medical Assistant Clinical Acquisitions at VIP CareMedical Assistant Clinical Acquisitions at VIP Care
Analia RazaAnalia Raza
Office Manager at ALL VIP CARE HOME CAREOffice Manager at ALL VIP CARE HOME CARE
Wendy KingsleyWendy Kingsley
Internal Medicine APRN at VIP Care- FT McCoyInternal Medicine APRN at VIP Care- FT McCoy