Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Shaconda Lockett

Minneapolis,MN

Summary

Customer Service Representative with a successful track record at Kuehne + Nagel, adept in Microsoft Office and CRM software. Known for efficiently resolving complaints, boosting customer retention, and maintaining high-quality customer relationships through exceptional communication and organizational capabilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Kuehne + Nagel
Lewisville, TX
10.2021 - 10.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Customer Service Representative

VDart
05.2021 - 02.2022
  • Company Overview: Unemployment of Maryland
  • Technology skills
  • Basic technology skills such as copying and pasting, navigating websites/applications(Microsoft Word, Excell, etc)
  • Communication skills
  • Excellent verbal and written communication skills
  • Ability to read and interpret documents related to unemployment claims
  • Communicate effectively with claimants, verbally and via online chat
  • Unemployment of Maryland

Tier1/ Shipping and Receiving clerk

Amazon
Coppell, TX
09.2017 - 02.2021
  • Tier1-Receive and put away inventory
  • Get customer orders ready, and pack them up
  • Load boxes into trucks for shipment
  • Use scanners to read bar codes on products
  • View prompts on screens and follow the directions for some tasks
  • Troubleshoot problems
  • Ensure product meets quality requirements
  • Operate power industrial trucks (PIT) such as stand up, walkie, order picker, and reach
  • Shipping clerk-handling incoming and outgoing shipments, recording merchandise or materials, arranging for product transportation, and verifying the accuracy of shipment documents
  • Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products

Bank Teller

PLS Check Cashing
Irving, TX
01.2015 - 07.2017
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

Education

Diploma -

Irving Nimitz High School
Irving, TX
06-2014

Skills

  • Paperwork Processing
  • Scheduling
  • Inbound and Outbound Calling
  • Microsoft Outlook
  • Stock management
  • Microsoft Office expertise
  • Customer Relationship Management (CRM)
  • Call center experience

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Kuehne + Nagel
10.2021 - 10.2022

Customer Service Representative

VDart
05.2021 - 02.2022

Tier1/ Shipping and Receiving clerk

Amazon
09.2017 - 02.2021

Bank Teller

PLS Check Cashing
01.2015 - 07.2017

Diploma -

Irving Nimitz High School
Shaconda Lockett