Shaconna Young
Washington,DC
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
15
15
years of professional experience
Work History
Community Manager
Perfect Office Solutions
07.2022 - Current
- Managed 3 out of 21 locations
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
Customer Service Representative
Uhaul
03.2016 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Business Assistant
Heartland Dental Care
12.2013 - 01.2016
- Manage day-to-day operations of dental office
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Collected, arranged, and input information into database system.
- Review office for neat, professional appearance and make necessary changes
- Check daily schedule for accuracy and post it in all treatment rooms
- Answer and respond to telephone calls with professionalism
- Review supplies for reception and provide order to Dr
- Ensure that HIPPAA Notice of Privacy Practices Notice is on display
- Confirm next day appointments according to protocol and patient preferences
- Prepare financial treatment plans and present plan options to patient at the end of their appointment
- Assist in treatment room as needed
- Update insurance information on all patients at all times
- Submit treatment plans for predetermination of benefits
- Mail or electronically submit claims forms from office
- Open and close office according to office protocol
Lead Cashier
AUTOZONE
08.2012 - 11.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Receptionist
DISABILITY DETERMINATION division
08.2009 - 06.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answer phones and transfer calls to appropriate employees
- Handle questions about the business or offer brochures with business information
- Take messages and make sure they get to appropriate employees
- Occasional filling, bookkeeping and scheduling.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Certified Dental Assistant
Fortis Community College
Landover, MD06.2017
High School Diploma -
Friendship Collegiate Academy
Washington, DC06.2010
Skills
- Leasing and Sales
- Client Service and Support
- Meeting Participation
- Administrative Support
- Google Docs
- Property Inspection
- Team Training
- Time Management
- Staff Training
- Collect Payments
- Coordination
- Schedule Planning
- Active Listening
- Workplace Safety
- Payment Processing
- Daily Operations Management
- MS Office Suite
- Administrative abilities
- Appointment Setting
- Multi-line phone operation
- File Organization
- Reception Management
Microsoft Office
- Microsoft Word
- PowerPoint
- Google Docs
References
REFERENCES UPON REQUEST
Timeline
Community Manager
Perfect Office Solutions
07.2022 - Current
Customer Service Representative
Uhaul
03.2016 - 06.2022
Business Assistant
Heartland Dental Care
12.2013 - 01.2016
Lead Cashier
AUTOZONE
08.2012 - 11.2013
Receptionist
DISABILITY DETERMINATION division
08.2009 - 06.2012
Certified Dental Assistant
Fortis Community College
High School Diploma -
Friendship Collegiate Academy