Shacorria Hogan
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices.
Overview
4
4
years of professional experience
Work History
Online Grocery Associate
Walmart
08.2021 - 08.2024
- Fulfills customer orders by reviewing orders, locating, preparing, and packaging merchandise
- Making appropriate product substitutions
- Consulting with customers as needed, to ensure satisfaction
- Provided customer support for technical issues related to the online ordering process
- Provided training and support for new employees joining the company's online grocery team
- Implemented procedures for processing returns or refunds
- Gather the orders and take them out to the designated vehicles
- Researched products and pricing
- Stocking inventory.
Customer Service Representative
Advanced Call Center Technology
09.2021 - 11.2021
- Maintained a high level of professionalism when dealing with difficult customers
- Gathered customer feedback through surveys and used the data to improve customer service
- Provided exceptional customer service to ensure customer satisfaction
- Answered customer inquiries via phone, email, and chat
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions.
Team Member
Pizza Hut
08.2020 - 06.2021
- Operated cash registers to process payments from customers
- Resolved customer issues promptly in a professional manner
- Maintained a clean and organized work area throughout shift
- Greeted customers upon entering the store with friendly demeanor
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Identified opportunities for process improvements within the department
- Trained new team members using approved training materials and information
- Displayed strong telephone etiquette, effectively handling difficult calls
- Identified needs of customers promptly and efficiently
- Maintained positive working relationship with fellow staff and management
- Organized inventory shelves for easy access and maintenance of stock levels.
Education
Some College - Nursing
Southern University At Shreveport
Shreveport, LAHigh School Diploma -
Plain Dealing High School
Plain Dealing, LA05.2020
Skills
- Strong interpersonal skills
- Complaint resolution
- Documentation And Reporting
- Order Accuracy
- Customer Engagement
- Customer Service
- Payment Processing
- Heavy Lifting
- Purchase Recommendations
- Online Order Processing
- Picking & Packing
Timeline
Customer Service Representative
Advanced Call Center Technology
09.2021 - 11.2021
Online Grocery Associate
Walmart
08.2021 - 08.2024
Team Member
Pizza Hut
08.2020 - 06.2021
Some College - Nursing
Southern University At Shreveport
High School Diploma -
Plain Dealing High School
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