Shacorria Sapp
Customer Service
Tallahassee,FL
Summary
Offering strong organizational skills and readiness to learn and grow in fast-paced scheduling environment. Brings ability to quickly grasp new scheduling software and effectively communicate with team members. Ready to use and develop coordination and time management skills.
Developed key organizational and time management skills in fast-paced professional environment. Demonstrated ability to coordinate schedules, manage priorities, and communicate effectively with diverse teams. Looking to transition into new field, leveraging these transferable skills to drive efficiency and collaboration.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
Impact Tallahassee
05.2024 - 01.2025
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
Choice Counseling Specialist
Automated Health Systems Inc.
10.2023 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Helped members of Medicaid choose healthcare and dental plans in Florida.
Apparel Associate
Walmart
04.2022 - 09.2022
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
Education
High School Diploma -
Amos P Godby High School
1717 West Tharpe Street05-2019
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Schedule management
- Strategic planning
Timeline
Scheduling Coordinator
Impact Tallahassee
05.2024 - 01.2025
Choice Counseling Specialist
Automated Health Systems Inc.
10.2023 - 05.2024
Apparel Associate
Walmart
04.2022 - 09.2022
High School Diploma -
Amos P Godby High School
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