Shacourtney Hollins
Medical Associates Of Katy
Houston,TX
4
years of professional experience
Skilled in telephone communication and problem-solving, I enhanced client satisfaction at Group1Automotive by efficiently coordinating services and fostering strong relationships. My background in sales and caregiving, alongside exceptional organizational skills and a knack for detail orientation, has driven my success in multitasking and client advocacy, achieving notable improvements in service delivery.
Work History
Insurance Verification Specialist
6 Months- Confirmed patient insurance eligibility prior to appointments, reducing claim denials and improving revenue cycle efficiency through accurate data verification.
- Verified insurance plan details to accurately determine patient financial responsibility, streamlining billing processes and improving revenue cycle efficiency.
- Communicated with insurance providers to resolve coverage discrepancies, improving patient check-in flow and minimizing appointment delays.
Caregiver
7 Months- Assisting with bathing, dressing, grooming, and toileting.
- Administering medication as prescribed by a physician.
- Schedule Appointments, arrange transportation for medical appointments, social activities, and other outings.
- Household Task Cleaning, laundry, meal preparation, and running errands.
- Companionship Providing emotional support through engaging conversations, reading, and playing games.
Outbound Phone Sales Specialist
9 Months- Conducting market research, developing sales strategies, making cold calls, and building lasting relationships with clients.
- Identify customer needs and provide solutions to meet those needs.
- Making cold calls and presenting a sales pitch.
Data Entry & Customer Service
9 Months- Accurately enter and update customer information, orders, and records in Apples internal systems.
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Verify data accuracy, identify discrepancies, and escalate complex issues to relevant teams.
Education
Skills
Telephone communication
Client advocacy
Team leadership
Time management
Problem-solving
Organizational skills
Relationship building
Excellent communication
Accurate recordkeeping
Notetaking and documentation
Detail orientation
Active listening
Multitasking Abilities
Task prioritization
Attention to detail
Timeline
Insurance Verification Specialist
Medical Associates Of Katy
04.2025 - 10.2025Read More
Caregiver
Pinnacle Medical System
07.2024 - 02.2025Read More
Outbound Phone Sales Specialist
A Place For Mom Inc.
03.2024 - 12.2024Read More
Data Entry & Customer Service
Apple
01.2022 - 10.2022Read More