Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

SHACOYA BEARD

Danville,IL

Summary

Successful store owner skilled at leading profitable operations, managing employees and marketing business. Offers excellent business acumen and leadership abilities honed during progressive career. . Experienced store owner with comprehensive background in retail management and customer service. Skills encompass effective inventory control, staff supervision, and strategic planning for business growth. Notable achievements include improving operational efficiency and driving sales through innovative marketing strategies. Demonstrated ability to negotiate with vendors, manage finances, and maintain high standards of merchandising. Entrepreneurial Store Owner recognized for high productivity and efficient task completion. Skilled in inventory management, customer relations, and financial oversight. Excel at communication, leadership, and problem-solving to enhance operational efficiency and team performance. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

14
14
years of professional experience

Work History

Store Owner

MANY STOP MARKET SHOP
DANVILLE, IL
11.2024 - Current
  • Developed store policies and procedures to ensure customer satisfaction.
  • Created a unique shopping experience for customers by providing personalized service.
  • Organized and scheduled staff to maximize efficiency in the store.
  • Implemented marketing campaigns to increase brand visibility and attract new customers.
  • Assisted with purchasing decisions based on customer demand and current market conditions.
  • Analyzed financial data to identify trends that could improve operational performance.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Managed sales presentations to promote product and brand benefits.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Established safety protocols for handling hazardous materials within the store environment.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Directed and managed employees to consistently meet performance targets.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Manager

KOBE AUTHENTIC VIETNAMESE CUISINE
DANVILLE, IL
02.2024 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented quality control measures to uphold company standards.
  • Created and managed budgets for travel, training, and team-building activities.
  • Proposed or approved modifications to project plans.

Tax Agent

Sb Tax And Accounting
Danville, IL
01.2011 - Current
  • Prepared and filed tax returns for individual, business, and corporate clients.
  • Assisted clients in understanding the complexities of their taxes to ensure accuracy of returns.
  • Provided guidance on taxation issues including capital gains, trusts, and foreign income.
  • Drafted correspondence to government agencies regarding client inquiries or audits.
  • Assessed client needs by gathering relevant information through interviews or surveys.
  • Reconciled discrepancies between internal systems and external data sources.
  • Developed strategies to minimize liability while maximizing return amounts for clients.
  • Resolved customer service inquiries in a timely manner while maintaining professionalism at all times.
  • Reviewed existing policies and procedures related to taxation matters to ensure compliance with state regulations.
  • Represented clients during IRS audits with detailed knowledge of applicable laws.
  • Created comprehensive reports detailing findings from analysis activities for management review.
  • Advised clients on possible tax planning opportunities based on current legislation changes.
  • Collaborated with other departments within the organization to resolve any outstanding tax-related issues.
  • Monitored filing deadlines throughout the year so that no penalties were incurred due to late submissions.
  • Ensured accurate completion of required forms such as W2s, 1099s, 1040s.
  • Maintained an up-to-date database of client documents using various software programs.
  • Provided technical support on tax preparation software applications used by staff members.
  • Evaluated new accounting regulations and updated processes accordingly when needed.
  • Attended seminars and workshops relating to taxation law updates in order to stay informed.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Utilized integrated tax system to reconcile financial statements and reports.
  • Checked completeness of information when processing applications and transactions.
  • Set up and monitored payment plans and processed payments.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Maintained up-to-date contact information for each case under review.
  • Discussed and explained various tax forms with taxpayers.
  • Examined accounting systems and records to determine appropriateness of methods and controls.
  • Conferred with taxpayers and representatives to discuss issues, laws, and regulations related to returns and address problems.
  • Conducted independent field audits and investigations of income tax returns to verify information provided.

Manager

FIREBIRD CHICKEN
Danville, IL
05.2021 - 10.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Reviewed contracts before signing them on behalf of the organization.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Organized special events such as conferences or training sessions for employees.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Education

TAX AGENT CERTIFICATION - Taxation

H&R BLOCK
Danville, IL
01-2020

Graduate Certificate - COSMETOLOGY

CONCEPT OF COSMETOLOGY
Danville, IL
02-2014

High School Diploma -

DANVILLE HIGH SCHOOL
Danville, IL
01-2006

Skills

  • Store operations
  • Sales oversight
  • Budget planning
  • Staff hiring
  • Business administration
  • Business networking
  • Product marketing
  • Business marketing
  • Social media marketing
  • Store maintenance
  • Promotional planning
  • Financial tracking
  • Financial planning
  • Competitive analysis
  • KPI management
  • Accounting expertise
  • Process optimization
  • Social media control
  • Performance analysis
  • Merchandise planning
  • Employee scheduling
  • Operations management
  • Inventory control
  • Sales management
  • Marketing tactics
  • Contract negotiation expertise
  • Business planning
  • Negotiation
  • Consulting
  • Budget development
  • Program creation and implementation
  • Sales leadership
  • Business management
  • Labor relations
  • Talent development
  • Sales strategy development
  • Strategic planning

Languages

English
Professional

References

References available upon request.

Timeline

Store Owner

MANY STOP MARKET SHOP
11.2024 - Current

Manager

KOBE AUTHENTIC VIETNAMESE CUISINE
02.2024 - Current

Manager

FIREBIRD CHICKEN
05.2021 - 10.2023

Tax Agent

Sb Tax And Accounting
01.2011 - Current

TAX AGENT CERTIFICATION - Taxation

H&R BLOCK

Graduate Certificate - COSMETOLOGY

CONCEPT OF COSMETOLOGY

High School Diploma -

DANVILLE HIGH SCHOOL

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