Shacoya Blocker
Fort Myers,FL
Overview
2025
2025
years of professional experience
Work History
Elderly Caregiver
wickshire
Fort Myers, Florida
06.2023 - 11.2024
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored vital signs and reported changes to medical team.
- Assessed client's needs and developed individual care plans accordingly.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Communicated effectively with family members on progress of client's health condition.
- Administered medications according to physician instructions.
- Maintained accurate records of services provided for each client.
- Encouraged social interaction between clients and their families.
- Responded quickly in emergency situations in a calm manner.
- Collaborated with interdisciplinary teams to ensure quality care delivery.
- Participated in continuing education courses to stay current on best practices for elder care.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Respected the privacy, dignity and confidentiality of each client served.
- Educated families on available resources within the community that can assist them in caring for their loved ones.
- Developed strong relationships with clients based on trust and respect.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Laundered clothing and bedding to prevent infection.
- Engaged clients by conversing and participating in activities and hobbies.
- Improved patient outlook and daily living through compassionate care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Redirected clients with memory issues, providing safety guidance protection.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Followed care plan and directions to administer medications.
- Reported concerns to nurse supervisor to promote optimal care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recognized emergencies and notified paramedics and family members.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Tracked and reported clients' progress based on observations and conversations.
- Transported patients to medical, dental and personal care appointments.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained detailed records of services performed on clients.
Customer Service Representative
Alta Resources
Fort Myers, FL
01.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prevented key account losses by researching discrepancies and correcting problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Secretary/Appointment Setter
Eye Glass Depot
Fort Myers, FL
04.2022 - 10.2023
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated meeting logistics such as room reservations and catering services.
- Assisted with special projects or tasks related to departmental functions upon request.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Updated contact lists on a regular basis; created new contacts as needed.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
- Greeted visitors and directed to appropriate location or person.
- Scheduled meetings and sent invitations specifying time and location.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Sent and distributed mail and parcels.
- Assisted with accounts receivable and accounts payable functions.
- Created and updated spreadsheets to track and report data.
- Processed documents and materials for dissemination to appropriate parties.
- Produced and distributed memos, newsletters, and other forms of communication.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Managed multiple calendars and contacts using computer software.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Data Entry
DispatchHealth
Fort Myers, FL
06.2021 - 08.2022
- Performed data entry and analysis of research study results.
- Maintained accurate data entry into electronic health record system.
- Assisted with data entry and database management.
- Performed data entry for orders, invoices and shipping documents.
- Performed data entry tasks accurately while adhering to established guidelines.
- Performed data entry tasks accurately while maintaining speed requirements.
- Performed clerical tasks such as filing, photocopying, data entry.
- Performed data entry using CRM data management systems.
- Performed data entry tasks into the department's database system.
- Updated customer records and maintained accurate data entry.
- Performed data entry for new accounts and transactions.
- Performed data entry tasks for customer support requests.
- Performed data entry tasks into various computer systems accurately.
- Performed data entry into accounting software programs.
- Performed data entry tasks for orders, returns, refunds.
- Developed processes for streamlining data entry tasks.
- Ensured accuracy of data entry into various databases and spreadsheets.
- Performed data entry into the company's accounting software system.
- Performed data entry into organizational databases as needed.
- Performed data entry into internal databases.
- Performed data entry into company systems accurately and efficiently.
- Compiled monthly statistics on data entry performance metrics.
- Performed data entry of patient demographics into EMR system.
- Performed data entry into internal systems for tracking purposes.
- Performed data entry tasks accurately into company systems.
- Performed data entry, maintained accurate records, and updated databases.
- Performed data entry to accurately record all incoming shipment information.
- Performed administrative tasks such as data entry, filing.
- Utilized computer software programs for data entry, analysis, graphing.
- Conducted data entry of participant information into the system.
- Performed data entry into computer systems for tracking purposes.
- Completed data entry tasks within specified timeframes.
- Performed data entry tasks for tracking and reporting purposes.
- Performed data entry tasks including entering sales orders into databases.
- Troubleshot issues with data entry into the ERP system.
- Verified accuracy of data entry into automated circulation system.
- Managed data entry of student information into school databases.
- Performed data entry tasks accurately within given timelines.
- Verified accuracy of data entry into agency databases.
- Performed data entry tasks related to customer profiles, orders, invoices.
Crew Member
Mcdonalds, PDI FOODS
Fort Myers, Florida
03.2018 - 10.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Adhered to health department regulations regarding food handling procedures.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Checked expiration dates on all products before serving them to customers.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
Data Entry
DispatchHealth
Fort Myers, Florida
Education
High School Diploma -
Panther Creek High School
North, SC10-2015
Skills
- First aid and safety
- Emotional companionship
- Outing coordination
- Client safety and first aid
- Client documentation
- Medical care support
- Community activities
- Quality program protocols
- 10-Key Data Entry
- Data Entry and Analysis
- Data entry expertise
- Data Entry and Recording
- Financial data entry
- Medical data entry
- Manual data entry
- Data Entry Programs
- Database Search and Data Entry Skills
- Office correspondence
- Letter writing
- Phone reception
- Requisition processing
- Filing experience
- Dictation experience
- EHR referral tracking
- [Type] data tracking
- Quickbooks
- Reception functions
- Inventory purchasing
- Accounts receivable and payable
- Record preparation
- [Software] expertise
- Verbal and written communication
- [Type] report generation
- Mail distribution
- Teacher relations
- Organization
- EHR account setup
- Administering payroll
Timeline
Elderly Caregiver
wickshire
06.2023 - 11.2024
Customer Service Representative
Alta Resources
01.2023 - 11.2023
Secretary/Appointment Setter
Eye Glass Depot
04.2022 - 10.2023
Data Entry
DispatchHealth
06.2021 - 08.2022
Crew Member
Mcdonalds, PDI FOODS
03.2018 - 10.2019
Data Entry
DispatchHealth
High School Diploma -
Panther Creek High School