Overview
Work History
Education
Skills
Timeline
Generic

Shacoya Blocker

Fort Myers,FL

Overview

2025
2025
years of professional experience

Work History

Elderly Caregiver

wickshire
Fort Myers, Florida
06.2023 - 11.2024
  • Provided companionship and emotional support to elderly clients.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Monitored vital signs and reported changes to medical team.
  • Assessed client's needs and developed individual care plans accordingly.
  • Ensured safety of clients in their home environment by using appropriate equipment and techniques.
  • Organized recreational activities to promote physical and mental well-being of the elderly.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Communicated effectively with family members on progress of client's health condition.
  • Administered medications according to physician instructions.
  • Maintained accurate records of services provided for each client.
  • Encouraged social interaction between clients and their families.
  • Responded quickly in emergency situations in a calm manner.
  • Collaborated with interdisciplinary teams to ensure quality care delivery.
  • Participated in continuing education courses to stay current on best practices for elder care.
  • Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
  • Respected the privacy, dignity and confidentiality of each client served.
  • Educated families on available resources within the community that can assist them in caring for their loved ones.
  • Developed strong relationships with clients based on trust and respect.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Laundered clothing and bedding to prevent infection.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Improved patient outlook and daily living through compassionate care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Redirected clients with memory issues, providing safety guidance protection.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Followed care plan and directions to administer medications.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Recognized emergencies and notified paramedics and family members.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Tracked and reported clients' progress based on observations and conversations.
  • Transported patients to medical, dental and personal care appointments.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Built strong and trusting rapport with clients and loved ones.
  • Helped clients get in and out of beds and wheelchairs.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Monitored health and well-being of clients and reported significant health changes.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained detailed records of services performed on clients.

Customer Service Representative

Alta Resources
Fort Myers, FL
01.2023 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Secretary/Appointment Setter

Eye Glass Depot
Fort Myers, FL
04.2022 - 10.2023
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Maintained organized filing system of paper and electronic documents.
  • Greeted visitors and directed to appropriate location or person.
  • Scheduled meetings and sent invitations specifying time and location.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Sent and distributed mail and parcels.
  • Assisted with accounts receivable and accounts payable functions.
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Managed multiple calendars and contacts using computer software.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Data Entry

DispatchHealth
Fort Myers, FL
06.2021 - 08.2022
  • Performed data entry and analysis of research study results.
  • Maintained accurate data entry into electronic health record system.
  • Assisted with data entry and database management.
  • Performed data entry for orders, invoices and shipping documents.
  • Performed data entry tasks accurately while adhering to established guidelines.
  • Performed data entry tasks accurately while maintaining speed requirements.
  • Performed clerical tasks such as filing, photocopying, data entry.
  • Performed data entry using CRM data management systems.
  • Performed data entry tasks into the department's database system.
  • Updated customer records and maintained accurate data entry.
  • Performed data entry for new accounts and transactions.
  • Performed data entry tasks for customer support requests.
  • Performed data entry tasks into various computer systems accurately.
  • Performed data entry into accounting software programs.
  • Performed data entry tasks for orders, returns, refunds.
  • Developed processes for streamlining data entry tasks.
  • Ensured accuracy of data entry into various databases and spreadsheets.
  • Performed data entry into the company's accounting software system.
  • Performed data entry into organizational databases as needed.
  • Performed data entry into internal databases.
  • Performed data entry into company systems accurately and efficiently.
  • Compiled monthly statistics on data entry performance metrics.
  • Performed data entry of patient demographics into EMR system.
  • Performed data entry into internal systems for tracking purposes.
  • Performed data entry tasks accurately into company systems.
  • Performed data entry, maintained accurate records, and updated databases.
  • Performed data entry to accurately record all incoming shipment information.
  • Performed administrative tasks such as data entry, filing.
  • Utilized computer software programs for data entry, analysis, graphing.
  • Conducted data entry of participant information into the system.
  • Performed data entry into computer systems for tracking purposes.
  • Completed data entry tasks within specified timeframes.
  • Performed data entry tasks for tracking and reporting purposes.
  • Performed data entry tasks including entering sales orders into databases.
  • Troubleshot issues with data entry into the ERP system.
  • Verified accuracy of data entry into automated circulation system.
  • Managed data entry of student information into school databases.
  • Performed data entry tasks accurately within given timelines.
  • Verified accuracy of data entry into agency databases.
  • Performed data entry tasks related to customer profiles, orders, invoices.

Crew Member

Mcdonalds, PDI FOODS
Fort Myers, Florida
03.2018 - 10.2019
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Resolved customer complaints in a professional manner.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Checked expiration dates on all products before serving them to customers.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.

Data Entry

DispatchHealth
Fort Myers, Florida

Education

High School Diploma -

Panther Creek High School
North, SC
10-2015

Skills

  • First aid and safety
  • Emotional companionship
  • Outing coordination
  • Client safety and first aid
  • Client documentation
  • Medical care support
  • Community activities
  • Quality program protocols
  • 10-Key Data Entry
  • Data Entry and Analysis
  • Data entry expertise
  • Data Entry and Recording
  • Financial data entry
  • Medical data entry
  • Manual data entry
  • Data Entry Programs
  • Database Search and Data Entry Skills
  • Office correspondence
  • Letter writing
  • Phone reception
  • Requisition processing
  • Filing experience
  • Dictation experience
  • EHR referral tracking
  • [Type] data tracking
  • Quickbooks
  • Reception functions
  • Inventory purchasing
  • Accounts receivable and payable
  • Record preparation
  • [Software] expertise
  • Verbal and written communication
  • [Type] report generation
  • Mail distribution
  • Teacher relations
  • Organization
  • EHR account setup
  • Administering payroll

Timeline

Elderly Caregiver

wickshire
06.2023 - 11.2024

Customer Service Representative

Alta Resources
01.2023 - 11.2023

Secretary/Appointment Setter

Eye Glass Depot
04.2022 - 10.2023

Data Entry

DispatchHealth
06.2021 - 08.2022

Crew Member

Mcdonalds, PDI FOODS
03.2018 - 10.2019

Data Entry

DispatchHealth

High School Diploma -

Panther Creek High School

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Shacoya Blocker