Shacoya Fortson
Fort Worth
Overview
15
15
years of professional experience
1
1
Certification
Work History
COVID-19 Contact Tracer
Northern Kentucky Health Department
Louisville
08.2021 - 12.2021
- Contacting individuals giving them awareness about a possibility they have been in contact with Covid-19, giving them instructions on how to prevent the spread and suggesting they get tested.
- Documenting information on each case file.
Residential Counselor
Options to Success
Louisville
01.2021 - 07.2021
- Assisting clinician with group needs and activities, and knowledge of techniques and procedures for motivating clients to continue in treatment.
- Facilitate group and individual sessions as needed.
- Assist with meeting the clinical and medical needs of residents.
Recovery Coach
Stepworks Recovery Center
Elizabethtown
11.2019 - 07.2020
- Assisting clinician with group needs and activities, and knowledge of techniques and procedures for motivating clients to continue in treatment of addiction and recovery.
- Facilitate group and individual sessions as needed.
- Assist clients in articulating personal goals for recovery.
- Teach and model the value of every individual's personal recovery experience.
- Model effective coping techniques and self-help strategies.
- Assist clients in developing empowerment skills and combating stigma through self-advocacy.
- Support medical model of addiction treatment including the use of medication-assisted treatment when indicated.
- Be familiar with alternative treatment strategies (12 step, rational recovery, faith-based initiatives, MAT) and promoted the concept that the best model is the model that works best for an individual client.
- Maintain appropriate staff to client boundaries including the post discharge period.
- Completing intake assessments on each client, by maintaining client confidentiality and comply with HIPAA regulations.
Therapeutic Behavioral Support Specialist
Maryhurst
Louisville
06.2018 - 06.2019
- Provide individualized support to a specific clients.
- Maintaining safe and healthy behaviors in the residential, community and school settings.
- Work directly with the individual client in the program and other related settings (e.g. schools, community, residential programs) providing clinical interventions aimed at stabilizing a clients placement.
- Supporting milieus by helping to create a therapeutic environment, as well as performing crisis prevention through additional supportive and therapeutic services for individual clients to enhance their treatment.
- Works with a team to assess individual client and milieu needs, develop behavior support plans and milieu support plans, and implement these plans in collaboration with treatment teams and direct care workers.
- Supervise the activities of clients who have finished their secondary schooling and youth who need specialized support.
- Provide and maintain ILS (Independent Living Skills) training plan based on results of assessments.
- Responsible for knowledge of individualized treatment plans.
- Also other duties as needed.
Youth Development Worker
Boys and girls club of America
Shepherdsville
06.2017 - 12.2017
- Provide supervision, training and activities for youths.
- Assist with meeting the clinical and medical needs of residents.
- Assisted in the completion of homework.
- Received phone calls and took messages as needed.
- Developed and delivered presentations for youths.
- Also other duties as needed.
Residential Assistant
Spectrum Care Academy
Elizabethtown
07.2015 - 01.2016
- Provide supervision, training and therapeutic activities for residents.
- Assist with meeting the clinical and medical needs of residents.
- Performed maintenance.
- Received phone calls and took messages as needed.
- Also other duties as needed.
Direct Care Counselor
Crossroads Treatment Center
Elizabethtown
10.2013 - 07.2015
- Charted and recorded information in client files.
- Checked facility for open doors, windows, and other safety hazards.
- Tracked clients movement on and off unit by documenting times and destinations of clients.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose.
- Documented all patient information including service plans, treatment reports and progress notes.
- Interacted with clinical staff and external resources such as school or community personnel.
- Guided clients on understanding illness and treatment plans.
Health Information Analyst
Rescare
Elizabethtown
09.2012 - 09.2013
- Charted and recorded client information in files for accurate documentation.
- Tracked client movements on and off unit by documenting times and destinations.
- Documented patient information, including service plans, treatment reports, and progress notes.
- Administered medication to patients exhibiting serious risks to self or others.
Lead Certified Shoe Fit Specialist
JcPenney
Elizabethtown
08.2010 - 12.2011
- Computed sales prices, total purchases and processed payments.
- Describe merchandise and explain merchandise to customers.
- Maintained knowledge of merchandise and explain operation of merchandise to customers.
- Maintained knowledge of sale prices and current promotions, policies regarding payment and exchanges, and security practices.
- Placed special orders and called other stores to find desired items.
- Operated a cash register to process cash, check and credit card.
Replenishment Crew
JcPenney
Columbus
02.2010 - 08.2010
- Unload trucks, stocked shelves and carried merchandise out on the floor for customers.
- Processed shipments and maintained organized stock shelves.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Kept the showroom cleaned and maintained neat, orderly product displays.
Research Interviewer
Nielsen Media
Radcliff
01.2007 - 09.2008
- Collected customers feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer request.
- Provided accurate and appropriate information in response to customer inquires.
- Demonstrated mastery of customer service call script within specified time frames.
- Maintained up to date records at all times.
- Trained staff on how to improve customer interactions.
Education
Diploma -
Ideal Beauty Academy
01.2018
High School -
North Hardin HIgh School
07.2007
Skills
- Customer service excellence
- Microsoft Office proficiency
- Process improvement
- Conflict resolution
- Verbal de-escalation
- Community integration activities
- Therapeutic group leadership
- Medication administration
- Family and community engagement
- Collaboration with service organizations
- Lifestyle planning for individuals with disabilities
Certification
- CPR Certification
- First Aid Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
COVID-19 Contact Tracer
Northern Kentucky Health Department
08.2021 - 12.2021
Residential Counselor
Options to Success
01.2021 - 07.2021
Recovery Coach
Stepworks Recovery Center
11.2019 - 07.2020
Therapeutic Behavioral Support Specialist
Maryhurst
06.2018 - 06.2019
Youth Development Worker
Boys and girls club of America
06.2017 - 12.2017
Residential Assistant
Spectrum Care Academy
07.2015 - 01.2016
Direct Care Counselor
Crossroads Treatment Center
10.2013 - 07.2015
Health Information Analyst
Rescare
09.2012 - 09.2013
Lead Certified Shoe Fit Specialist
JcPenney
08.2010 - 12.2011
Replenishment Crew
JcPenney
02.2010 - 08.2010
Research Interviewer
Nielsen Media
01.2007 - 09.2008
Diploma -
Ideal Beauty Academy
High School -
North Hardin HIgh School
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