Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Shacoya White

Shacoya White

Moreno Valley,CA

Summary

Hard-working professional with over 20 years of experience and proven knowledge of conflict resolution, record management and workflow planning. Aiming to leverage my skills and be successful at your company.

Overview

21
21
years of professional experience

Work History

Onboard Supervisor

Amtrak
12.2007 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Pilot/Coordinator

Procter & Gamble Co
11.2021 - 06.2022
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.

Assistant Manager

Daniel’s Jewelers
01.2005 - 12.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Find Jewelry, Sales Associate

Robinson’s May
03.2002 - 10.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Pharmacy Technician License - Pharmacy Technician

United Education Institute
San Bernardino, California
06.2003

Skills

  • Tool Preparation
  • Training and Development
  • Supervising Employees
  • Resolving Complaints
  • Performance Tracking and Evaluations
  • Complex Problem-Solving
  • Consulting Supervisors
  • Employee Coaching and Mentoring
  • Guest Satisfaction
  • Office Supplies and Inventory
  • Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Pilot/Coordinator

Procter & Gamble Co
11.2021 - 06.2022

Onboard Supervisor

Amtrak
12.2007 - Current

Assistant Manager

Daniel’s Jewelers
01.2005 - 12.2007

Find Jewelry, Sales Associate

Robinson’s May
03.2002 - 10.2004

Pharmacy Technician License - Pharmacy Technician

United Education Institute

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Shacoya White