Shacoyana Johnson
Petersburg,VA
Summary
Proven Warehouse Associate and Customer Service Representative with a track record of exceeding productivity targets by over 20% at Perdue Chicken. Skilled in packaging, labeling, and maintaining high safety standards. Demonstrates exceptional problem-solving and customer handling abilities, ensuring increased loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Perdue Chicken
Prince George, VA
10.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Service Representative
Maximus
Chesterfield, VA
12.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Child Development
Thomas Dale High School
Chester, VA06.2010
Skills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Order Picking
- Shipping and receiving
Timeline
Warehouse Associate
Perdue Chicken
10.2023 - Current
Customer Service Representative
Maximus
12.2021 - 07.2023
Child Development
Thomas Dale High School