Summary
Overview
Work History
Education
Skills
Community Service
Timeline
BusinessDevelopmentManager
SHACQUILLE Edwards

SHACQUILLE Edwards

St Louis,MO

Summary

Friendly [Job Title] with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Knowledgeable [Job Title] skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Retail Sales Representative

Spectrum
03.2022 - 06.2023
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Recommended merchandise to customers based on needs and preferences.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Generated brand awareness and positive product impressions to increase sales.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Logged reports, expenses, receipts, and sales in company database.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Sales Representative

T-Mobile, Custom Wireless
05.2018 - 03.2020
  • Achieve and maintain the rapport with clients and work to provide the best possible service to grow accounts and revenue
  • Presenting Idea’s and advertising solutions using a consultive selling approach
  • Process over the phone orders and communication with customers to achieve new accounts to grow clientele
  • Develope/implement i of services for assigned area
  • Identify specific actions to improve job performance in specific area’s.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Store Clerk

AT&T Wireless
07.2015 - 05.2018
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and provided product advice to increase sales.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Processed and stocked merchandise in accordance with store standards.
  • Monitored sales team performance and provided constructive feedback.
  • Developed and maintained knowledge of current sales and promotions.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Performed inventory control procedures to manage stock.
  • Kept detailed track of sales and customer information in company system.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Negotiated prices, terms of sales and service agreements.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Met existing customers to review current services and expand sales opportunities.

Store Clerk

QuikTrip
05.2012 - 05.2015
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Operated POS systems to accurately process customer purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.
  • Checked personal identifications during alcohol and tobacco sales.

Education

Associates in Liberal Arts: Business - Business Administration

Lincoln Land Community College
Springfield, IL
05.2016

Skills

  • Customer Engagement
  • Purchase Recommendations
  • POS System Operation
  • Retail Transactions Processing
  • Customer Assistance
  • Consultative Selling
  • Relationship building
  • Decision-making
  • Excellent communication
  • Active listening
  • Problem-solving
  • Adaptability
  • Product knowledge
  • Sales techniques
  • Customer service
  • Upselling strategies
  • Store maintenance
  • Cross-selling
  • Interpersonal skills
  • Multitasking
  • Attention to detail
  • Customer Needs Assessment

Community Service

  • Hope Institute for students & families, Springfield, IL, Completed 100 plus community service hours tutoring students with specials needs during 2014-15 school year.
  • Mccluer senior high-school varsity summer league team, volunteer
  • Back to the Basics Basketball Training, volunteer
  • Ben McLemore’s Give Back & Skills Camp, volunteer
  • Harristowe State University Men’s, student coach 2018-19
  • Maplewood Richmond Heaights, Head Coach Junior varsity 2019-2020 season
  • Soldan International Studies, Assistant Coach 2022-23

Timeline

Retail Sales Representative

Spectrum
03.2022 - 06.2023

Sales Representative

T-Mobile, Custom Wireless
05.2018 - 03.2020

Store Clerk

AT&T Wireless
07.2015 - 05.2018

Store Clerk

QuikTrip
05.2012 - 05.2015

Associates in Liberal Arts: Business - Business Administration

Lincoln Land Community College

Similar Profiles

CREATE PROFILE
SHACQUILLE Edwards