Shacti Avila Ledezma
Walnut,CA
Summary
Highly efficient hard worker who is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Energetic, offering outstanding skills in customer service, food safety and inventory restocking. Well-trained to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Yogurtland
06.2021 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Worked well with coworkers and accepted coaching from management team to grow.
- Cleaned and maintained all areas of restaurant to promote clean image making sure everything was sanitary and up to code.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Processed customer payments and balanced cash drawers.
Kitchen Manager in Training
The Habit
12.2019 - 05.2021
- Checked and tested foods to verify quality and temperature.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Crew Member
Taco Bell
10.2018 - 12.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Operated register to process payments and collect cash payment for order totals.
Education
General Education
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Concord High School
Concord, CA06.2022
Skills
- Valid Driver's License
- Time Management
- Company Standards
- Stocking and Replenishing
- Verbal and Written Communication
- Food Preparation and Safety
- Cash Handling
- Teamwork and Collaboration
- Spanish Fluency
- Workplace Efficiency
Certification
- Food Handlers card
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Yogurtland
06.2021 - Current
Kitchen Manager in Training
The Habit
12.2019 - 05.2021
Crew Member
Taco Bell
10.2018 - 12.2019
General Education
Diablo Valley College
High School Diploma -
Concord High School
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