Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shacura Caldwell

3335 Sunvalley Terrace Apt #3 Rockford,IL

Summary

I am a caring and empathetic caregiver with 8 years of experience providing therapeutic support for adults and children with special disabilities. I am a competent planner, developer, and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Passionate Nurse with demonstrated experience in healthcare settings. Proven ability to build strong relationships with patients and families while providing compassionate care. Offers strong task prioritization and organizational skills.

Overview

10
10
years of professional experience

Work History

Caregiver

Milestone
06.2016 - Current
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Medical Assistant

OSF Saint Francis Medical Center (Pulmonary)
10.2022 - 04.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Used Epic to schedule appointments for doctor visits and procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

Customer Service Representative

Alorica
05.2014 - 06.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

Education

LPN - Healthcare

Rockford Career College
Rockford, IL
12.2024

Medical Assistant Certificate - Health Care

Rockford Career College
Rockford, IL
06.2021

High School Diploma -

Jefferson High School Rockford, IL 61109
4145 Samuelson Rd, Rockford, IL 61109
05.2021

Skills

  • ADL Assistance
  • Documentation
  • Care Plan Adherence
  • HIPAA Compliance
  • Behavioral Management
  • Patient Companionship
  • Incident Reporting
  • Life Skills Training
  • Seizure Management
  • Emotional Support
  • Problem-Solver
  • Analytical Thinking
  • Task Prioritization
  • Decision-Making
  • Vitals Monitoring and Documentation

Timeline

Medical Assistant

OSF Saint Francis Medical Center (Pulmonary)
10.2022 - 04.2023

Caregiver

Milestone
06.2016 - Current

Customer Service Representative

Alorica
05.2014 - 06.2016

LPN - Healthcare

Rockford Career College

Medical Assistant Certificate - Health Care

Rockford Career College

High School Diploma -

Jefferson High School Rockford, IL 61109

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Shacura Caldwell