Shad Crawford
Lawndale,NC
Summary
Dynamic business owner with a proven track record at Crawfords Home Improvement Refresh & Repair and Crawfords Detailing, excelling in strategic business planning and customer engagement. Achieved significant improvements in project efficiency and client satisfaction through effective team leadership and strong attention to detail, fostering lasting professional connections and optimizing operational frameworks.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Business Owner
Crawfords Home Improvement Refresh & Repair
04.2017 - Current
- Developed comprehensive project plans to streamline home improvement services and enhance customer satisfaction.
- Led a team of skilled tradespeople to ensure quality workmanship and adherence to safety standards.
- Implemented cost-effective strategies that optimized resource allocation and reduced project turnaround time.
- Established vendor relationships to secure high-quality materials at competitive prices, improving overall project efficiency.
- Managed client communications effectively, ensuring clarity in project scopes and timely updates throughout the process.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
Business Owner/Operator
Crawfords Detailing
04.2004 - 02.2016
- Managed daily operations, ensuring high-quality vehicle detailing services.
- Developed customer relationships, enhancing service retention and satisfaction.
- Oversaw staff training, improving team efficiency and service delivery standards.
- Implemented inventory management systems to optimize resource allocation.
- Streamlined workflow processes, reducing turnaround time for detailing services.
- Established safety protocols, maintaining compliance with industry regulations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Employed prompt decision-making and in-depth research to resolve issues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Business Owner/Operator
Crawfords Car Wash
09.2011 - 02.2013
- Conducted market analysis to identify growth opportunities and service expansions.
- Led promotional campaigns to increase brand awareness and attract new clients.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed daily operations, ensuring high-quality vehicle detailing services.
- Developed customer relationships, enhancing service retention and satisfaction.
- Established safety protocols, maintaining compliance with industry regulations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Education
North Gaston High School
Dallas, NCSkills
- Customer engagement
- Client engagement
- Strong attention to detail
- Driven and determined
- Building professional connections
- Task prioritization
- Strategic business planning
- Effective team leadership
- Project execution management
- Establish operational frameworks
- Effective strategic decision-making
- Task prioritization
- Informed decision-making
Timeline
Business Owner
Crawfords Home Improvement Refresh & Repair
04.2017 - Current
Business Owner/Operator
Crawfords Car Wash
09.2011 - 02.2013
Business Owner/Operator
Crawfords Detailing
04.2004 - 02.2016
North Gaston High School
Honorable Mention in Paccar Magazine
Recognized for being top Detailing company/vender for Paacar's big rig trucks.