Shadé Harper
Frisco
Summary
Dynamic professional with extensive experience at JC Penney, excelling in supply chain optimization and customer service. Proven track record in data-driven decision-making and project management, leading to an 80% improvement in operational accuracy. Skilled in retail management systems and fostering strong interpersonal relationships to enhance team collaboration and drive results.
Overview
2026
2026
years of professional experience
Work History
Staff Assistant
American Airlines
Grapevine
09.2024 - Current
- Provided administrative support to team members by managing timekeeping functions, processing overtime, and ensuring departmental staffing needs were met for seamless daily operations
- Maintained WorkBrain entries for all employees, ensuring up-to-date and accurate records
- Conducted weekly audits of timesheets to verify payroll accuracy and resolve discrepancies
Supply Chain Project Specialist
JC Penney Home Office
- Contributed to improved delivery solutions by understanding and implementing corporate goals.
- Engaged in weekly meetings with buying teams and major appliance brands such as Samsung, LG, and GE to improve supply chain processes and resolve consumer pain points.
- Delivered improved customer experiences and retention by using data-driven approaches.
- Monitored service calls to identify areas for improved dialogue between associates and consumers.
Merchandise Operations Assistant
JC Penney Home Office
- Excelled in high-pressure environments, managing diverse tasks with minimal oversight, while maintaining attention to detail.
- Optimized inventory by overseeing the management of extended item attributes
- Led the training and development of seven Merchandise Operations Assistants, implementing best practices that improved accuracy by 80% to 90%.
- Cultivated strong interdepartmental relationships through resourceful collaboration.
- Leveraged the Retail Management System to convert purchased goods into data for comprehensive sales reports for the buying teams.
Merchandise Assistant
JC Penney Home Office
- Performed competitive analysis and benchmarking to evaluate Special Occasion trends.
- Contributed to creation and implementation of category sales strategies.
- Created and tracked purchase orders to ensure accurate inventory levels.
- Tracked and analyzed key performance indicators (KPIs) on a daily, weekly, and monthly basis, delivering data-driven insights to optimize campaign performance.
Apartment Locator
Smart City Apartment Locating
Dallas
- Managed the internal CRM system to maintain client records, track communications, set follow-up reminders, and generate reports on year-to-date sales, monthly performance, and commission payouts.
- Conducted routine engagements with customers to improve their understanding of services, leading to consistent meeting and surpassing of sales goals by an average of 30%.
- Managed design, content creation, and automation for targeted email and SMS marketing campaigns to boost engagement and achieve business goals.
- Created and managed Handshake profiles to identify and interview candidates for real estate and social media marketing internships.
- Assisted in creating a comprehensive how-to manual, providing new agents with a foundational reference for apartment locator procedures.
- Managed proprietary CRM to track clientele and collaborated with business partners to drive sales.
Education
Bachelor of Science - Merchandising, Minor in Business, Retail Certificate
University of North Texas
Texas Real Estate License -
Champions School of Real Estate
Skills
- Analytical Data Insights
- Customer Service
- Performance Monitoring
- Meticulous
- Systematic
- Project Management
- Time Management
- Interpersonal Communication
- Negotiation Management
- Social Media Marketing
- Retail Management
- Quality Assurance
- Consumer Marketing
- Supply Chain
- Retail Math
- Retail Management Systems
- Microsoft Office Suite
- Google Workspace
- Microsoft Outlook
- Microsoft Teams
- Zoom
- Planogram Software
- Oracle Point-of-Sale
- Email Marketing Campaign Management
Timeline
Staff Assistant
American Airlines
09.2024 - Current
Supply Chain Project Specialist
JC Penney Home Office
Merchandise Operations Assistant
JC Penney Home Office
Merchandise Assistant
JC Penney Home Office
Apartment Locator
Smart City Apartment Locating
Bachelor of Science - Merchandising, Minor in Business, Retail Certificate
University of North Texas
Texas Real Estate License -
Champions School of Real Estate
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Kendall NobleKendall Noble
Sales Floor Manager at Best BuySales Floor Manager at Best Buy