Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Shad Savage

Wareham,MA

Summary

Dedicated Home Service Technician recognized for consistently achieving high productivity through efficient task execution. Expertise in troubleshooting and repairing home furnishings coupled with strong customer service management skills leads to enhanced customer satisfaction. Proficient in time management and problem-solving, ensuring timely and effective resolutions in every job.

Overview

27
27
years of professional experience

Work History

In Home Service Technician

Jordan's Furniture
Avon, MA
10.2023 - Current
  • Maintained accurate records of service calls, including details of repairs performed and parts used
  • Collaborated with team members to share knowledge and best practices for efficient problem-solving
  • Adhered to safety protocols while working in customers' homes to prevent accidents or damage to property
  • Stayed up-to-date with industry trends and advancements through ongoing training programs
  • Demonstrated strong time management skills by efficiently completing service calls within designated timeframes
  • Expertise in troubleshooting electrical components such as circuit boards, motors, switches, etc
  • Assisted senior technicians with complex installations or repairs
  • Received recognition for outstanding performance from supervisor
  • Executed repairs on appliances and systems, ensuring functionality and customer satisfaction

General Manager

Spartan Safe
Boston, MA
11.2021 - 11.2022
  • Supervised a team of 10 employees, to deliver superior customer service to 35-45 clients monthly
  • Managed the store's brand, and implemented improvement methods such as filing and accounting standards
  • Promoted the entity in the community, through word-of-mouth and numerous events, increasing patronage by 23% within one year
  • Handled 4-7+ customers per day, providing personalized, friendly, and polite service leading to 53% long-term customer retention

Assistant Manager

Town Fair Tire
Plymouth, MA
09.2019 - 03.2020
  • Led 13-15 employees, supervising activities to meet 100% of productivity goals while reiterating company policies to strengthen operational standards across departments
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership, leading to the future promotion of 3 employees
  • Communicated with 35-50 clients weekly, explaining financing options as needed, facilitating an annual profit of $100k+ for the store
  • Managed $900-1.5 million worth of inventory, accounts receivable, payroll weekly, using accounting software to create 98% accurate records, facilitating 100% continuity of operations

Restaurant Management

99 Restaurants
Wareham, MA
01.2017 - 12.2019
  • Trained under various managers serving 6-7,000 clients weekly, contributing to a 4 star restaurant rating
  • Assisted in the mentoring of 5-7 new servers and bartenders, improving employee retention by 87-93%
  • Managed inventory of food, liquors, and non-alcoholic beverages, placing orders weekly to ensure continuity of operation and satisfaction of customers, contributing to 89% return customers
  • Learned to reduce costs and increase sales by negotiating with vendors and implementing 4-6 seasonal specials, special events, and private parties
  • Greeted and seated 100-150 customers daily, providing menus, recommendations, and taking orders generating approximately $15-25k in sales daily
  • Coordinated the kitchen in a clean and organized manner, supporting 25-35 kitchen staff, and preparing food according to client preferences

Home Theatre Supervisor/In-Home Technician

Best Buy
11.2005 - 03.2014
  • Oversaw daily operations of a high-volume retail store, ensuring efficient and smooth workflow
  • Implemented effective sales strategies to drive revenue growth and meet/exceed sales targets
  • Analyzed sales data and trends to identify opportunities for improvement and develop action plans
  • Developed and maintained strong relationships with vendors to ensure timely delivery of merchandise
  • Created visually appealing product displays that increased customer engagement and boosted sales
  • Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising standards
  • Monitored competitor activities within the market to identify potential threats or opportunities for business growth
  • Developed employee schedules that balanced workload requirements while minimizing overtime expenses
  • Developed comprehensive training programs for new hires as well as ongoing professional development initiatives for existing staff members
  • Increased average transaction value through upselling/cross-selling techniques implemented during staff training sessions
  • Collaborated with HR department on recruitment efforts including sourcing candidates, conducting interviews, and making hiring decisions

Manager

Papa Gino's
05.1998 - 11.2005
  • Delivered superior customer service, regularly reviewing product quality, supervising shifts, and appraising the performance of 35 staff members
  • Hired and trained 100+ staff over 10 years, overseeing operations, employee schedules, and inventory
  • Created revenue reports and monitored inventory, while operating within an annual budget
  • Increased sales by 7-10% through new marketing to radio stations, newspapers, and other outlets
  • Communicated with senior management and inspection officials, leading the store through 7-10 health inspections and audits annually, achieving an 100% passage rate

Education

Cape Cod Community College
West Barnstable, MA

Skills

  • Mechanical maintenance
  • Basic carpentry
  • Preventative maintenance
  • Hand tools proficiency
  • Expert troubleshooting
  • Power tools usage
  • Home automation

Personal Information

Willing To Relocate: True

References

References available upon request.

Timeline

In Home Service Technician

Jordan's Furniture
10.2023 - Current

General Manager

Spartan Safe
11.2021 - 11.2022

Assistant Manager

Town Fair Tire
09.2019 - 03.2020

Restaurant Management

99 Restaurants
01.2017 - 12.2019

Home Theatre Supervisor/In-Home Technician

Best Buy
11.2005 - 03.2014

Manager

Papa Gino's
05.1998 - 11.2005

Cape Cod Community College

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Shad Savage