Shada Norris
Summary
Results-driven Supervisor with extensive management experience in staff training, performance evaluation, and continuous improvement initiatives. Known for fostering a collaborative team environment that drives productivity and meets organizational targets. Consistently recognized for leadership skills and the ability to inspire team members to excel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Communications Specialist
Radiology Partners
03.2024 - Current
- Relay urgent and non-urgent medical results to medical professionals
- Problem solve for patients, referring physicians, technologists, and radiologists
- Facilitate call patching from referring physicians to radiologists and radiologists to referring physicians
- Call STAT/Critical reads and pertinent positives to referring physicians on behalf of our radiologists Ensure results are given to a health care professional
- Send faxes to referring physicians
- Follow up with healthcare professionals regarding requests made on behalf of Radiologists
- Resolved various IT related issues reported by Radiologist and employees
- Answer hotline calls and Stroke phone calls
- Seamlessly transitioned between Rima, Southwest, Midwest and Ohio systems
Clinical Lead/Supervising Manager
Woodlands Medical Specialists
06.2016 - 02.2024
- Coordinate and oversee the activities of the clinic and clinical team members to ensure compassionate, effective, and efficient delivery of high-quality clinical care for patients
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment, and managing calendars
- Performs the duties of the manager as requested
- Performed troubleshooting and maintenance of IT infrastructure components
- Responded to patient inquiries via phone or email in a professional manner
- Managed the Chronic Care Management Team
- Relay urgent and non-urgent medical results to the appropriate healthcare professional
- RPM Trainer
- Prior authorizations
- Perform EKGs and spirometry testing
- Schedule imaging and labs
- Acute Appointment Coordinator
- Clinical outreach and data spreadsheet entry
- Knowledge of medical terminology, including procedures, diagnoses, medications, anatomy, and physiology
- A part of the emergency response code team
- Immigration paperwork
- Updated and ordered radiology orders
- Provided efficient and courteous customer service to patients at all times
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Resolved customer inquiries and complaints with timeliness and professionalism
- Triage critical labs and imaging calls to the appropriate physician
- Delivered quality customer service to staff and customers
- Trained and onboarded new office staff members
- Resolved conflicts between staff members through mediation, or other methods
- Implemented processes to streamline workflow throughout the office environment
- Sorted incoming mail and distributed it accordingly
Sales Supervisor
Kay Jewelers
02.2022 - 04.2023
- Managed inventory levels at store locations according to corporate guidelines
- Collaborated with management and executives, and made strategy recommendations based on insights into sales operations
- Provided guidance and support to all members of the sales team to ensure the successful completion of tasks
- Delegated work to staff, setting priorities, and goals
- Processed cash, credit, and check transactions with the POS system and cash register
- Coached staff on strategies to enhance performance and improve customer relations
Registered Pharmacy Technician
CVS Pharmacy
06.2016 - 05.2017
- Provided excellent customer service to patients, physicians, nurses, and other healthcare professionals in a professional manner
- Triaged incoming phone calls, assisting callers, or escalating therapeutic inquiries to pharmacists
- Verified insurance data and contact information to complete prescription refill requests
- Received the written prescription, refilled requests, and verified that the information is complete and accurate
- Operated cash registers to accept payment from customers
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
Customer Service Representative
West Corp.
06.2010 - 05.2015
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions
- Set up and activated customer accounts
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports
Education
Medical Assisting Degree -
Pensacola State College
05.2016
Skills
- Exceptional communication skills, both verbal and written
- Strong leadership skills
- Proficient in managing multiple systems concurrently
- Cultivates strong relationships with teammates and providers
- Possesses a patient-first, eager-to-help approach
- Growth-minded, passionate about the best practices in patient care
- Leadership Development and Training
- Effective Adaptability to Constant Change
- Demonstrates a commitment to privacy and ethical conduct, crucial for building trust and fostering a positive work environment
- Ability to provide documentation accurately and concisely
- Creative thinker, excellent listener, and communicator
- Knowledge of chronic health conditions and their management
- Ability to multitask and work independently, with a high sense of urgency
- Medical Language Proficiency
- Team Leadership with Sound Judgment
- Ability to communicate clearly and openly with employees about expectations, goals, and feedback
Certification
- Certified Medical Assistant (CMA), AAMA
- Registered Pharmacy Technician (RPT)
- BLS Certification, AHA
- ACLS Certified
Timeline
Clinical Communications Specialist
Radiology Partners
03.2024 - Current
Sales Supervisor
Kay Jewelers
02.2022 - 04.2023
Clinical Lead/Supervising Manager
Woodlands Medical Specialists
06.2016 - 02.2024
Registered Pharmacy Technician
CVS Pharmacy
06.2016 - 05.2017
Customer Service Representative
West Corp.
06.2010 - 05.2015
Medical Assisting Degree -
Pensacola State College
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