Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Shadab Shaikh

Shadab Shaikh

Doha,DA

Summary

Dynamic flight attendant with extensive experience at Qatar Airways, recognized for delivering exceptional customer service and ensuring passenger safety. Proficient in conflict resolution and first aid, I excel in high-pressure environments, enhancing customer satisfaction through effective communication and leadership. Committed to maintaining safety standards and fostering team collaboration.

Overview

13
13
years of professional experience

Work History

Flight Attendant

Qatar Airways
10.2021 - Current
  • Delivered exceptional customer service to ensure passenger satisfaction and safety during international flights.
  • Conducted pre-flight checks on equipment and supplies, ensuring readiness for operations and adherence to safety standards.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured safety and comfort of customers onboard aircraft.
  • Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
  • Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.

Flight Attendant

Jet Airways
10.2015 - 10.2019
  • Assists passengers with boarding procedures and provides safety demonstrations.
  • Practices effective communication skills while addressing passenger inquiries and concerns.
  • Monitors in-flight services, ensuring timely delivery of food and beverages.
  • Adapts quickly to diverse situations, providing excellent customer service under pressure.
  • Participates in training programs to develop knowledge of airline policies and procedures.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Ground Staff Member

Indigo Airlines
03.2014 - 12.2014
  • Coordinated passenger check-in processes to ensure timely boarding and efficient airport operations.
  • Streamlined luggage handling procedures, reducing wait times for passengers and improving operational efficiency.
  • Managed communication between ground crew and flight operations to facilitate smooth aircraft arrivals and departures.
  • Enhanced customer satisfaction by efficiently handling check-in and boarding processes.

Customer Service Representative

Dun & Bradstreet
04.2012 - 01.2013
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor's in Commerce - Accounting

S.M.Shetty College of Arts, Science & Commerce
Mumbai, India
03-2013

Skills

  • Customer service
  • First aid
  • Reliability and punctuality
  • Team collaboration
  • Time management
  • Verbal and written communication
  • Safety procedures
  • Leadership qualities
  • Flight safety
  • Conflict resolution
  • Calm under pressure

Languages

English
Full Professional
Hindi
Native or Bilingual
Urdu
Professional Working
Marathi
Limited Working

Accomplishments

1)Flight QR934 (B777) Sector DOH - MNL Aircraft Reg.NoA7-BAS 12-Oct-2022

Recognized By ZEMRANI Loubna (17879)


Dear Ladies and Gentlemen,


*Kafou Comments - On the flight from Doha to Manila, I was attended by your flight attendant Mr. Shadab ( 111897).

It was rarely so pleasant on one of my flights. It was the perfect service, always attentive, friendly, thoughtful and emphatic, yet totally self-contained and organized.

I congratulate you for having an employee who is passionate about his job, unfortunately too rare in today's world.


2)Flight QR815 (777) Sector HKG - DOH Aircraft Reg.NoA7-BOI 04-Dec-2023


Recognized By ERA Bilqees (90476)


*Kafou Comments- Fantastic experience onboard Qatar Airways DOH-HKG. Particularly flight QR815/DEC05 HKG-DOH. I was seated 17K but soon into boarding a group of passengers got very noisy in the Business Class compartment ¿ quite uncomfortably so. The flight attendant Shadab noticed my unease and spontaneously offered to move me to 12K that happened to be an empty seat in a separate 2-row Business Class secluded compartment, specific to the ex-Cathay Pacific Boeing 777-300ERs. I didn¿t ask for anything but the Crew Shadab anticipated how to answer my concern. Needless to say that service was perfect, as usual on Qatar Airways.


3)Flight QR909 (A380) Sector SYD - DOH Aircraft Reg.NoA7-API


Recognized By BUENDIA Abigail Sy (45404)


*Kafou Comments- I would like compliment cabin crew member Shadab. He was excellent and nothing was too much trouble for him . He made our flight so enjoyable with his happy, friendly and caring disposition.


4)Flight QR720 (B777) Sector SEA - DOH Aircraft Reg.NoA7-BEJ


Recognized By ISMAIL Marwati (25867)


*Kafou Comments - The cabin crew above, Christine, SN. 111520, Shadab, SN. 111897, Radouane, SN. 88630, Vladyslav, SN. 86109 demonstrated outstanding initiative and teamwork throughout the flight, taking proactive measures to ensure everything ran smoothly. They consistently monitored the cabin to address passenger needs promptly and maintained the washrooms to an excellent standard, ensuring a clean and pleasant environment for customers. Their attention to detail and dedication to maintaining high hygiene and service standards were evident.

The cooperation among the crew was seamless, with each member supporting one another efficiently, whether during service, addressing passenger concerns, or handling operational tasks. Their ability to work as a cohesive team enhanced the overall workflow and contributed significantly to the smooth execution of the flight.

What stood out most was the crew¿s genuine dedication and hard work. They approached their tasks with sincerity, taking pride in their responsibilities and ensuring passengers felt cared for at every step. Their friendly and professional demeanor created a warm and posit

Timeline

Flight Attendant

Qatar Airways
10.2021 - Current

Flight Attendant

Jet Airways
10.2015 - 10.2019

Ground Staff Member

Indigo Airlines
03.2014 - 12.2014

Customer Service Representative

Dun & Bradstreet
04.2012 - 01.2013

Bachelor's in Commerce - Accounting

S.M.Shetty College of Arts, Science & Commerce

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