Shadae Andrews
Medical Receptionist
Salisbury,Maryland
Summary
Motivated professional with a proven track record of providing compassionate care to elderly patients in skilled nursing facilities. Possessing Maryland-approved GNA certification, excels in assisting with health and hygiene tasks to ensure patient comfort and well-being. Experienced in patient registration and data management, known for strong communication skills and ability to adapt to fast-paced healthcare environments. Focuses on collaboration and achieving results, dedicated to ensuring smooth operations and positive patient experiences through expertise in electronic health records, patient intake, and insurance verification.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
GERIATRIC NURSING ASSISTANT
ESHYFT (Agency)
08.2023 - Current
- Take patient vital signs
- Assist patients/residents with recreational activities.
- Light housekeeping
- Providing care with compassion
- Assist patients/residents with activities of daily living such as Eating, Bathing, Dressing and toileting
- Creating the most suitable environment for patients/residents long and short-term care.
- Data entry into the company’s system
CNA/GNA
Deer's Head Hospital Center
04.2024 - 06.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Registrar
Park West Health System
08.2023 - 04.2025
- Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Contributed to the overall success of the department by actively participating in staff meetings and sharing insights on ways to improve processes or enhance patient care experiences.
GERICATRIC NURSING ASSISTANT
Anchorage Nursing and Rehab
05.2023 - 01.2025
- Take patient vital signs
- Assist patients/residents with recreational activities.
- Light housekeeping
- Providing care with compassion
- Assist patients/residents with activities of daily living such as Eating, Bathing, Dressing and toileting
- Creating the most suitable environment for patients/residents long and short-term care.
- Data entry into the company’s system
GERICATRIC NURSING ASSISTANT
Generational Healthcare Staffing (Agency)
08.2022 - 05.2023
- Take patient vital signs
- Assist patients/residents with recreational activities.
- Light housekeeping
- Providing care with compassion
- Assist patients/residents with activities of daily living such as Eating, Bathing, Dressing and toileting
- Creating the most suitable environment for patients/residents long and short-term care.
- Data entry into the company’s system
GERIATRIC NURSING ASSISTANT
Elite Medical Staffing (Agency)
07.2021 - 05.2023
- Take patient vital signs
- Assist patients/residents with recreational activities.
- Light housekeeping
- Providing care with compassion
- Assist patients/residents with activities of daily living such as Eating, Bathing, Dressing and toileting
- Creating the most suitable environment for patients/residents long and short-term care.
- Data entry into the company’s system
GERIATRIC NURSING ASSISTANT
MANOKIN MANOR
08.2020 - 03.2021
- Take patient vital signs
- Assist patients/residents with recreational activities.
- Light housekeeping
- Providing care with compassion
- Assist patients/residents with activities of daily living such as Eating, Bathing, Dressing and toileting
- Creating the most suitable environment for patients/residents long and short-term care.
- Data entry into the company’s system
GERIATRIC NURSING ASSISTANT
GENESIS HEALTHCARE/SALISBRY NURSING AND REHAB
01.2018 - 02.2020
- Take patient vital signs
- Assist patients/residents with recreational activities.
- Light housekeeping
- Providing care with compassion
- Assist patients/residents with activities of daily living such as Eating, Bathing, Dressing and toileting
- Creating the most suitable environment for patients/residents long and short-term care.
- Data entry into the company’s system
Verification of Employment Processor
CREDIT PLUS
08.2016 - 08.2017
- Input data into the company’s system
- Answered company’s queue calls from mortgage companies and provided customer service.
- Sent faxes and emails to employers to verify employment for borrowers who were requesting home loans.
- Corresponding to employers to verbally verify employment and follow up on request forms for mortgage companies.
Education
High school diploma -
James M Bennett High School
Salisbury, MarylandNo Degree -
Wor Wic Community College
Salisbury 05.2001 -
Skills
Patient care
Teamwork
Problem-solving abilities
Calm under stress
Excellent communication
Clinical documentation
Self motivation
Time management abilities
Adaptability and flexibility
Patient confidentiality
Clerical writing
Documentation accuracy
Scheduling
Office coordination
Staff leadership
Certification
CPR
Roles And Responsibilities
- Take patient vital signs
- Assist patients/residents with recreational activities
- Light housekeeping
- Providing care with compassion
- Assist patients/residents with activities of daily living such as eating, bathing, dressing, and toileting
- Creating the most suitable environment for patients/residents long and short-term care
- Data entry into the company’s system
Timeline
CNA/GNA
Deer's Head Hospital Center
04.2024 - 06.2025
Registrar
Park West Health System
08.2023 - 04.2025
GERIATRIC NURSING ASSISTANT
ESHYFT (Agency)
08.2023 - Current
GERICATRIC NURSING ASSISTANT
Anchorage Nursing and Rehab
05.2023 - 01.2025
GERICATRIC NURSING ASSISTANT
Generational Healthcare Staffing (Agency)
08.2022 - 05.2023
GERIATRIC NURSING ASSISTANT
Elite Medical Staffing (Agency)
07.2021 - 05.2023
GERIATRIC NURSING ASSISTANT
MANOKIN MANOR
08.2020 - 03.2021
GERIATRIC NURSING ASSISTANT
GENESIS HEALTHCARE/SALISBRY NURSING AND REHAB
01.2018 - 02.2020
Verification of Employment Processor
CREDIT PLUS
08.2016 - 08.2017
No Degree -
Wor Wic Community College
05.2001 -
High school diploma -
James M Bennett High School