Shadae Ashley
Elizabeth,NJ
Summary
To acquire challenging medical assistance position in a medical services office where I can use my schooling and grow my abilities and addition experience. Dedicated my position with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
SYNERGY HomeCare
11.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Companion Caregiver
Angela’s Home Healthcare
02.2021 - 06.2024
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living activities, improving their quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Car Depo
Office Assistance
01.2018 - 10.2019
- Streamlined workflow for engineering projects, incorporating CAD/CAM tools and best practices.
- Reduced production time for manufacturing processes by utilizing advanced CAM techniques and strategies.
- Conducted regular maintenance on CNC machines as needed, ensuring optimal performance during production runs.
- Implemented proper data management procedures for CAD files, ensuring easy access to information throughout project lifecycles.
- Maintained a safe working environment by adhering to company policies, industry regulations, and best practices.
- Worked with project managers to coordinate resources effectively while meeting established deadlines and milestones.
- Enhanced product design efficiency by implementing CAD/CAM software solutions in the development process.
- Supported quality control efforts by creating detailed inspection plans using CAM software capabilities.
Clerk
Hughenden Pharmacy
04.2014 - 05.2017
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
Associate of Applied Science in Medical Assisting -
Monroe College
Bronx, NY08.2021
Skills
- Proficient with Microsoft Office
- Knowledgeable with computer repairs
- Knowledgeable with installations of software
- Scheduling appointments
- Telephone Etiquette
- Listening Skills
- Oral and writing communication
- Front Office Management
Volunteer Experience
Hughenden Pharmacy, Kingston, Jamaica, 04/2014, 05/2014, Packed the shelves, Managed the floor
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Receptionist
SYNERGY HomeCare
11.2023 - 08.2024
Companion Caregiver
Angela’s Home Healthcare
02.2021 - 06.2024
Car Depo
Office Assistance
01.2018 - 10.2019
Clerk
Hughenden Pharmacy
04.2014 - 05.2017
Associate of Applied Science in Medical Assisting -
Monroe College