Shadae Crain
Victorville,CA
Summary
Knowledgeable Pharmacy Technician with solid background in pharmacy operations, ensuring smooth daily operations and excellent customer service. Successfully managed inventory and supported pharmacists, enhancing workflow efficiency. Demonstrated effective communication and organizational skills in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Pharmacy Clerk/Pharmacy Technician
A Family Pharmacy
Victorville, CA
11.2024 - Current
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations and patient safety standards.
- Assisted customers in locating over-the-counter medications, enhancing overall customer satisfaction and service quality.
- Resolved patient inquiries regarding insurance coverage and payment options, streamlining billing processes for enhanced customer experience.
- Established and maintained patient profiles, updating organizational database with current information.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Prepared prescription labels accurately, reducing the risk of medication errors for patients.
- Ensured accurate data entry of patient information and prescriptions, contributing to reduced errors in medication dispensing.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Pharmacy Clerk/Retail Associate
Walgreens
Victorville, CA
08.2024 - 11.2024
- Processed transactions accurately using point-of-sale systems to minimize errors.
- Greeted customers and helped with product questions, selections, and purchases.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Recommended complementary purchases to customers, increasing revenue.
Retail Sales Associate
Macy's
Moreno Valley, CA
02.2021 - 12.2022
- Delivered exceptional customer service, enhancing shopper satisfaction and loyalty.
- Managed inventory levels, ensuring timely restocking and organization of merchandise displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained cleanliness and organization of sales floor, contributing to a welcoming atmosphere for customers.
- Resolved customer inquiries and complaints effectively, maintaining a positive shopping environment.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Pharmacy Tech -
UEI College
Riverside, CA10.2025
General Education Diploma - undefined
Mountain View High School
San Jacinto, CA06.2019
Skills
- Understanding the necessity in keeping the clean room aseptically clean
- Understanding Basics of Pharmacology
- Inputting Prescriptions
- Filling prescriptions
- Interpret Sig Codes
- Inventory/Proper Storage of Rx
- Knowledge of Dosage Forms and Routes of Administration
- Calculating Dosage and Days’ Supply
- Patient Profiles – Data Entry/Treatment Entry
- Understanding of HIPAA
- Customer Service
- Cash Handling
- Basic Math
- Retail Sales
- Organization Skills
- Answering Phones
- Interpersonal Communication
- Work in Fast Paced Environment
- CPR/BLS Certified
- Problem Solving
- Multi-Tasking
- Team Player
- Dependable
- Hard Worker
- Fast Learner
- Integrity
- Empathy
Timeline
Pharmacy Clerk/Pharmacy Technician
A Family Pharmacy
11.2024 - Current
Pharmacy Clerk/Retail Associate
Walgreens
08.2024 - 11.2024
Retail Sales Associate
Macy's
02.2021 - 12.2022
General Education Diploma - undefined
Mountain View High School
Pharmacy Tech -
UEI College