Shadae Johnson
Roselle
Summary
Obtain a position in an inclusive and respectful work environment where my skills are valued and can benefit the organization, as well as the opportunity to help the company advance efficiently and productively.
Experienced with financial analysis and reporting, ensuring accuracy and compliance. Utilizes knowledge of accounting software and financial regulations to streamline processes. Strong understanding of financial data analysis, budgeting, and tax preparation.
Overview
11
11
years of professional experience
Work History
Accountant Data Analysis
Provident Bank
08.2022 - 01.2025
- Review/Check accounts for inconsistencies
- Verify/Update Accounts and or account numbers
- Determine deposits/withdrawal amounts
- Processing and analyzing account transactions
- Preparation of financial report exceeding a certain amount
- Observe/Identify/Resolve/Escalate moderate problems with minimal guidance
- Competently work with various forms of technology as well as transactions processing systems
- Highly proficient with computer navigation skills using variety of systems/software such as; Microsoft offices, encrypted data, VMWare, multiple screens/devices
- Keen attention to details in a deadline sensitive environment
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Data Analyst
Popular Bank
08.2021 - 08.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Analyzed customer transaction data to identify inconsistencies, trends, and potential fraud risk.
- Review and update account records to ensure regulatory compliance and data accuracy.
- Collaborated with cross functional teams and resolve account discrepancies and improve processing timeline.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Maintained a high level of accuracy while working under tight deadlines in secure environments.
- Used tools such as Excel (pivot tables, VLOOKUP), internal CRMs, and data processing systems.
Remote Customer Service Representative Team Lead
Aetna Better Health of New Jersey
08.2021 - 06.2022
- Communicate and work effectively with team to ensure level of service
- Assist members with insurance inquiries / verify eligibility/ update account/ process claims
- Find physicians/specialist/ verify par/non-Par providers/ work with insurance providers/ case and care managers/ proficient with insurance benefits/ Medicaid policies and procedures.
- Check/inform Status of medical/ pharmacy prior authorization, pharmacy/ RX rejections
- Handled various computer software/ screens
- Handle, Report, and notate Appeals and Grievance
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
Transportation Contact Specialist
Modivcare
01.2019 - 07.2021
- Handle incoming calls from patients and/or healthcare partners
- Schedule trips for patients to and from healthcare facilities
- Knowledgeable of HIPPA privacy and security rules and regulations
- Analyze and solve routing issues when they arise
- Keeping track of clientele and scheduling
- Obtain and document details of any complaints being filed.
- Ensure all relevant customer information is documented accurately
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined communication channels with clients by implementing effective follow-up procedures, resulting in improved client retention rates.
Manager
American Gutter Cleaning Services
03.2014 - 03.2019
- Become familiar with and follow company guidelines and procedures
- Advertising/ exceeding sales goal / Managed invoice/pricing
- Mastering project management software/planning, organizing, leading, and controlling
- Prepare weekly and monthly reports
- Maintain superior quality assurance results
- Overcome objections about payment toward account/help understand account(s) and responsibilities
- Update account information and complete appropriate documentation
- Communicate/work effectively with team/ ensure level of service exceeds client's expectation
- Customer support/complaints
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Education
General Studies Diploma -
Marcus Garvey High School
01.2010
Skills
- First Aid and CPR training
- Communicator/leadership
- Skilled in de-escalation/conflict resolution
- Knowledge of relevant federal and state laws
- Basic /Advanced Office Equipment
- Microsoft Office (Excel, Word, Power Point) Lotus Notes, people soft
SORA certified and trained
- 75 WPM
- Accounting and bookkeeping
- Accounts payable and receivable
- Bookkeeping
- Cash flow analysis
- Invoice balancing
Timeline
Accountant Data Analysis
Provident Bank
08.2022 - 01.2025
Data Analyst
Popular Bank
08.2021 - 08.2022
Remote Customer Service Representative Team Lead
Aetna Better Health of New Jersey
08.2021 - 06.2022
Transportation Contact Specialist
Modivcare
01.2019 - 07.2021
Manager
American Gutter Cleaning Services
03.2014 - 03.2019
General Studies Diploma -
Marcus Garvey High School
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