Microsoft Office
SHADAE REID-EGBERT
Walterboro,SC
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Rainforest Seafoods Limited
Montego Bay, St. James
09.2021 - 08.2024
- Manage the Chief Executive Officer's diary
- Manage Courier accounts
- Registration of Retail Stores with the Companies Office of Jamaica
- Process terminal and permit payments for customs/wharfage
- Reconcile company credit cards and arrange payments
- Facilitate the export of goods (Lobster and Conch)
- Liaise with local authorities and international customers to facilitate export
- Receive, review, and submit all accident claims with supporting documents with the allotted time
- Following up with insurers to ensure that claims are reimbursed as quickly as possible
- Prepare monthly export reports
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Accident & Emergency Department Manager
Western Regional Health Authority
Falmouth, Trelawny
02.2019 - 09.2021
- Monitor the day-to-day operations to ensure it coincides with the established goals of the facility
- Coordinate departmental meetings
- Strive towards improving the aesthetic appeal of the department
- Instigation of procurement process for items to be purchased for the department
- Monthly report preparation
- End of day reconciliation of funds collected
- Oversite of patient diagnostic program
- Maximized use of resources by continuously assessing staffing needs and reallocating positions as necessary.
- Created an open-door policy that encouraged transparent communication between employees at all levels within the Emergency Department.
- Evaluated patients presented to emergency room upon arrival.
- Served as a role model, demonstrating strong leadership skills, professionalism, and dedication to providing high-quality emergency care services.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated operations with other emergency service groups.
- Maintained database systems to track and analyze operational data.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Followed through with client requests to resolve problems.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Senior Customer Service Representative- Team Leader
MegaMart Wholesale Club
Montego Bay, St. James
12.2014 - 02.2019
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the organization's reputation.
- Oversaw daily department operations and frontline staff, ensuring smooth workflow and timely completion of tasks.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Team Leader Trainee
Megamart Montego Bay / Cost Club Ltd
Montego Bay, St. James
09.2014 - 12.2014
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Representative/Cashier
Megamart Montego Bay / Cost Club Ltd
Montego Bay, St. James
05.2014 - 09.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Built relationships with customers to encourage repeat business.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
CXC/CSEC Invigilator Seasonal
Caribbean Examination Council
- Verify that examination packages were sealed and not tampered with
- Collect and verify that all materials have been returned
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
- Supported student wellbeing during exams by addressing concerns and providing appropriate guidance as needed.
- Provided clear instructions for exam procedures, streamlining the process and reducing student anxiety before tests.
- Efficiently distributed necessary materials before each exam session, allowing students ample time to prepare themselves mentally for the test ahead.
- Prevented unauthorized materials from entering the testing area, upholding standards of fairness for all examinees.
- Conducted thorough checks of identification documents, verifying that only eligible candidates participated in examinations.
- Maintained a professional and quiet environment for optimal test-taking conditions, leading to increased concentration and better performance.
Education
BBA - Accounting And Human Resource Management
University of Technology
Dome Street, Montego Bay, St. James, Jamaica 11.2016
High School Diploma -
Mt. Alvernia High School
Queens Dr. Montego Bay, St. James, Jamaica 06.2009
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of six staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conducted perform reviews and facilitated the promoting of staff members
Skills
- Customer service
- Information confidentiality
- Documentation and reporting
- Administrative support
- Microsoft office
- Meeting deadlines
- Spreadsheet creation
- Interpersonal and written communication
- Employee file maintenance
- Attention to detail
- Data entry
- Dependable and adaptable
Affiliations
- Kiwanis International C/o Kiwanis Club of Montego West Village
Software
Teams
Zoom
Languages
English
Native or Bilingual
Quote
For God hath not given us the spirit of fear; but of power, and of love, and of a sound mind
2 Timothy 1:7
Interests
Reading
Meeting new people
Problem Solving
Community Service
Travel
Certification
EF Set English Certificate - C2 Proficient
International Academic Qualification verified by World Education Services
Timeline
Executive Administrative Assistant
Rainforest Seafoods Limited
09.2021 - 08.2024
Accident & Emergency Department Manager
Western Regional Health Authority
02.2019 - 09.2021
Senior Customer Service Representative- Team Leader
MegaMart Wholesale Club
12.2014 - 02.2019
Team Leader Trainee
Megamart Montego Bay / Cost Club Ltd
09.2014 - 12.2014
Customer Service Representative/Cashier
Megamart Montego Bay / Cost Club Ltd
05.2014 - 09.2014
CXC/CSEC Invigilator Seasonal
Caribbean Examination Council
BBA - Accounting And Human Resource Management
University of Technology
High School Diploma -
Mt. Alvernia High School
Similar Profiles
Shawlon RobertsShawlon Roberts
Food Processor at Rainforest Seafoods LTDFood Processor at Rainforest Seafoods LTD
Debbie HillDebbie Hill
Controller at BMC Seafoods LimitedController at BMC Seafoods Limited
ERNEST ADDO OBENGERNEST ADDO OBENG
Production Operative at Thistle Seafoods LimitedProduction Operative at Thistle Seafoods Limited
Dave HarperDave Harper
General Laborer at SecmGeneral Laborer at Secm
DJ TuckerDJ Tucker
Museum Educator/Interpreter at Henricus Historical ParkMuseum Educator/Interpreter at Henricus Historical Park