Microsoft Office
SHADAE REID-EGBERT
Walterboro,SC
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Rainforest Seafoods Limited
23-25 Coconut Way,Freeport, Montego Bay, St. James
09.2021 - 08.2024
- Manage the Chief Executive Officer's diary
- Manage Courier accounts
- Registration of Retail Stores with the Companies Office of Jamaica
- Process terminal and permit payments for customs/wharfage
- Reconcile company credit cards and arrange payments
- Facilitate the export of goods (Lobster and Conch)
- Liaise with local authorities and international customers to facilitate export
- Receive, review, and submit all accident claims with supporting documents with the allotted time
- Following up with insurers to ensure that claims are reimbursed as quickly as possible
- Prepare monthly export reports
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Accident & Emergency Department Manager
Western Regional Health Authority
Rodney Street, Falmouth, Trelawny, Jamaica
02.2019 - 09.2021
- Monitor the day-to-day operations to ensure it coincides with the established goals of the facility
- Coordinate departmental meetings
- Strive towards improving the aesthetic appeal of the department
- Instigation of procurement process for items to be purchased for the department
- Monthly report preparation
- End of day reconciliation of funds collected
- Oversite of patient diagnostic program
- Maximized use of resources by continuously assessing staffing needs and reallocating positions as necessary.
- Created an open-door policy that encouraged transparent communication between employees at all levels within the Emergency Department.
- Evaluated patients presented to emergency room upon arrival.
- Served as a role model, demonstrating strong leadership skills, professionalism, and dedication to providing high-quality emergency care services.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated operations with other emergency service groups.
- Maintained database systems to track and analyze operational data.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Followed through with client requests to resolve problems.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Senior Customer Service Representative- Team Leader
MegaMart Wholesale Club
101A-101B Catherine Hall, Montego Bay, St. James
12.2014 - 02.2019
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the organization's reputation.
- Oversaw daily department operations and frontline staff, ensuring smooth workflow and timely completion of tasks.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Team Leader Trainee
Megamart Montego Bay / Cost Club Ltd
101A-101B Catherine Hall, Montego Bay, St. James
09.2014 - 12.2014
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Representative/Cashier
Megamart Montego Bay / Cost Club Ltd
101A-101B Catherine Hall, Montego Bay, St. James
05.2014 - 09.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Built relationships with customers to encourage repeat business.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
CXC/CSEC Invigilator Seasonal
Caribbean Examination Council
- Verify that examination packages were sealed and not tampered with
- Collect and verify that all materials have been returned
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
- Supported student wellbeing during exams by addressing concerns and providing appropriate guidance as needed.
- Provided clear instructions for exam procedures, streamlining the process and reducing student anxiety before tests.
- Efficiently distributed necessary materials before each exam session, allowing students ample time to prepare themselves mentally for the test ahead.
- Prevented unauthorized materials from entering the testing area, upholding standards of fairness for all examinees.
- Conducted thorough checks of identification documents, verifying that only eligible candidates participated in examinations.
- Maintained a professional and quiet environment for optimal test-taking conditions, leading to increased concentration and better performance.
Education
BBA - Accounting And Human Resource Management
University of Technology
Dome Street, Montego Bay, St. James, Jamaica 11.2016
High School Diploma -
Mt. Alvernia High School
Queens Dr. Montego Bay, St. James, Jamaica 06.2009
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of six staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conducted perform reviews and facilitated the promoting of staff members
Skills
- Customer service
- Information confidentiality
- Documentation and reporting
- Administrative support
- Microsoft office
- Meeting deadlines
- Spreadsheet creation
- Interpersonal and written communication
- Employee file maintenance
- Attention to detail
- Data entry
- Dependable and adaptable
Affiliations
- Kiwanis International C/o Kiwanis Club of Montego West Village
Software
Teams
Zoom
Languages
English
Native or Bilingual
Quote
For God hath not given us the spirit of fear; but of power, and of love, and of a sound mind
2 Timothy 1:7
Interests
Reading
Meeting new people
Problem Solving
Community Service
Travel
Certification
EF Set English Certificate - C2 Proficient
International Academic Qualification verified by World Education Services
Timeline
Executive Administrative Assistant
Rainforest Seafoods Limited
09.2021 - 08.2024
Accident & Emergency Department Manager
Western Regional Health Authority
02.2019 - 09.2021
Senior Customer Service Representative- Team Leader
MegaMart Wholesale Club
12.2014 - 02.2019
Team Leader Trainee
Megamart Montego Bay / Cost Club Ltd
09.2014 - 12.2014
Customer Service Representative/Cashier
Megamart Montego Bay / Cost Club Ltd
05.2014 - 09.2014
CXC/CSEC Invigilator Seasonal
Caribbean Examination Council
BBA - Accounting And Human Resource Management
University of Technology
High School Diploma -
Mt. Alvernia High School