Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shadae Wiggins

Albuquerque

Summary

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role. Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency. Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in Desired Position role. Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity. Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals. Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication. Diligent Desired Position with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Highly skilled Type supervisor with Number years of experience supervising, scheduling, and directing employees. Resourceful specialist knowledgeable in production of Product or Service. Track record of boosting efficiency, Task and Task. Focused on monitoring safety in busy and potentially hazardous environment. Results-oriented business leader with more than Number years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Shift Manager

Pizza Hut
08.2022 - 01.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Barista

Starbucks
12.2021 - 08.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Team Expert

Dions
12.2017 - 04.2019
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Enhanced team performance through regular coaching sessions and constructive feedback.
  • Established clear expectations for individual performance within the context of overall teamwork objectives.
  • Spearheaded the successful completion of critical projects by closely monitoring progress, addressing bottlenecks, and reallocating resources as needed.
  • Analyzed team metrics to identify areas for improvement and develop targeted action plans.
  • Streamlined internal processes by identifying inefficiencies in existing workflows, resulting in an increase in overall productivity.
  • Facilitated cross-functional collaboration between departments to achieve optimal results on joint projects.
  • Improved team efficiency by streamlining communication processes and implementing task management tools.
  • Assisted in recruiting top talent, conducting interviews and onboarding new team members.
  • Implemented changes in workflows to optimize resource allocation, resulting in reduced costs and improved outcomes.
  • Delegated tasks effectively to ensure efficient use of resources while maintaining responsibility for final outcomes.
  • Organized regular team meetings for updates on goals, progress, and challenges faced by the group.

Education

Bachelors - Biology

University of New Mexico
Albuquerque, NM

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work

Timeline

Shift Manager

Pizza Hut
08.2022 - 01.2025

Barista

Starbucks
12.2021 - 08.2023

Team Expert

Dions
12.2017 - 04.2019

Bachelors - Biology

University of New Mexico
Shadae Wiggins