Summary
Overview
Work History
Education
Skills
Timeline
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Shadae Wiggins

Albuquerque,NM

Summary

Dynamic Shift Lead at Defined Fitness with a strong focus on customer service and team motivation. Proven track record in employee training and conflict resolution, enhancing customer satisfaction and operational efficiency. Skilled in operations management, I foster a positive work environment while ensuring compliance with safety standards.

Knowledgeable sales rep with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.

Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.

Overview

7
7
years of professional experience

Work History

Shift Lead

Defined Fitness
09.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.

Shift Manager

Pizza Hut
06.2022 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.

Barista

Starbucks
11.2021 - 06.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Team Expert

Dions
08.2018 - 11.2020
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Established clear expectations for individual performance within the context of overall teamwork objectives.
  • Enhanced team performance through regular coaching sessions and constructive feedback.
  • Spearheaded the successful completion of critical projects by closely monitoring progress, addressing bottlenecks, and reallocating resources as needed.
  • Provided ongoing support to team members through mentoring, training, and guidance.
  • Analyzed team metrics to identify areas for improvement and develop targeted action plans.
  • Facilitated cross-functional collaboration between departments to achieve optimal results on joint projects.

Education

Master of Science - Biology

University On New Mexico
Albuquerque, NM
04-2027

Skills

  • Customer service focus
  • Employee training programs
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Rules enforcement
  • Operations monitoring
  • Staff development
  • Regulatory compliance
  • Industry expertise
  • Operations management
  • Coaching and mentoring
  • Knowledge sharing
  • Daily reporting

Timeline

Shift Lead

Defined Fitness
09.2024 - Current

Shift Manager

Pizza Hut
06.2022 - 09.2024

Barista

Starbucks
11.2021 - 06.2022

Team Expert

Dions
08.2018 - 11.2020

Master of Science - Biology

University On New Mexico

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