Shadae Williams
Norfolk,VA
Summary
Dedicated Customer Service Representative with 4+ years of experience, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to maintain customer satisfaction that contribute to the growth of the company . Given ability to establish good rapport with clients and goals to exceed customers satisfaction . Clear understanding of data collection and working among public. Motivated to learn, grow and excel within organization.
Overview
2
2
years of professional experience
Work History
Behavioral Therapist
Center for Autism and Related Disorders, Inc
Chesapeake, VA
11.2018 - 08.2020
- Highlighted problematic behavior with healthy alternatives, including redirection and data collection.
- Observed and monitored client behavior and responses to treatment.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Evaluated and documented data in logbook.
- Identified areas of weakness and recommended or implemented process improvements.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Developed individualized and group programming and safety plans in support of academic achievement.
- Designed modern employee recognition program which boosted productivity.
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally and consistently.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
- Gathered, organized and modeled data with Discrete trial teaching, Naturalistic teaching, and Token Economy strategies.
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Observed participants and recorded results.
- Assisted people in filling out surveys with complete and accurate information.
Census Enumerator
Census
Norfolk, VA
08.2020 - 10.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Frequently attended educational phone conferences to improve knowledge and performance level
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Manage large amounts of inbound and outbound calls in a timely manner
- Build sustainable relationships and engaged customers establishing substantial rapport
Personal Care Aide
Hand N Heart
Education
High School Diploma -
LAKE TAYLOR HIGH SCHOOL
Norfolk 06.2017
Currently in Enrolled - Social Work
NORFOLK STATE UNIVERSITY
Norfolk 12.2022
Skills
Hard Skills
- Data Collection
- Reviewing Documents
- Activity Planning
- Documentation skills
- Strategic Planning
- Relationship building
- Strong phone and verbal communication
Soft Skills
- Teamwork and team leadership
- Verbal and written communication
- Ability to work with public
- Customer Service
- Professional demeanor
- Developing Customer Relationships
Accomplishments
- Acknowledged and praised for the ability to solve difficult problems independently and efficiently
- Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Census Enumerator
Census
08.2020 - 10.2020
Behavioral Therapist
Center for Autism and Related Disorders, Inc
11.2018 - 08.2020
Personal Care Aide
Hand N Heart
High School Diploma -
LAKE TAYLOR HIGH SCHOOL
Currently in Enrolled - Social Work
NORFOLK STATE UNIVERSITY
Similar Profiles
Lesley PenaLesley Pena
Behavioral Technician at Center for Autism and Related Disorders, IncBehavioral Technician at Center for Autism and Related Disorders, Inc
Elias SchepisElias Schepis
Behavior Technician at Center for Autism and Related Disorders, IncBehavior Technician at Center for Autism and Related Disorders, Inc
Jakia MooreJakia Moore
Special Needs Caregiver at Center for Autism and Related Disorders, IncSpecial Needs Caregiver at Center for Autism and Related Disorders, Inc
Samaria TrevinoSamaria Trevino
Senior Behavioral Technician at Center for Autism and Related Disorders (CARD)Senior Behavioral Technician at Center for Autism and Related Disorders (CARD)
Sarrah Slade-NewtonSarrah Slade-Newton
Evening Service Coordinator, Learning Commons at Old Dominion UniversityEvening Service Coordinator, Learning Commons at Old Dominion University