Shadai Deepan
Warren,OH
Summary
Self-motivated Operations and Education Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes while controlling costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding targets. In-depth knowledge of operational, talent acquisitions, training, and budget management techniques.
Overview
14
14
years of professional experience
Work History
Adult Education Instructor
District Council 37
New York, NY
01.2015 - Current
- Facilitate virtual and in person classes. Stayed abreast of changes to field, available technologies and improved instructional strategies. Gave engaging lectures and presentations to promote student learning and content retention.
- Designed multiple curriculums for various course offerings. Support class room setup, cohort trouble shooting efforts to ensure students and faculty are fully equipped for success.
- Provide peer mentorship for new instructors. Preform class audits virtually and in person. Conduct performance review with instructor and student class evaluation to provide constructive feedback on positive attributes and coach areas in need of improvement.
- Addressed student inquiries and concerns related to curricula, course content and class schedules. Provided support services such as tutoring or counseling when necessary.
- Cultivated relationships with business owners and managers in order to create internship opportunities for students. Integrated academic and vocational curricula to help students learn variety of skills. Grew student numbers by maximizing referrals from satisfied students.
Financial Center Manager
Bank of America
Cleveland, OH
10.2021 - 02.2024
- Oversaw operations logistics for new branches launching Cleveland market. Conducted comprehensive research and data analysis to support strategic planning and informed decision-making. Facilitated vendor and HR negotiations and trainings.
- Analyzed operational data such as sales trends, expenses, budgets to make informed business decisions.
- Developed strategies to improve efficiency in daily operations and ensure compliance with applicable laws and regulations.
- Identified potential risks associated with financial transactions and took appropriate action to mitigate them.
- Developed and led performance-oriented team dedicated to accomplishing sales and service objectives. Provide OJT training in government regulations. Facilitate associate workshops on Diversity Equity and Inclusion.
Multi-Unit Manager
H & R Block Tax Services
Cleveland , OH
09.2019 - 09.2021
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth.
- Directed full cycle recruitment process for new hires across multiple locations. Conducted webinars with recruits and field leaders. Facilitate in person and virtual training. Conduct in person office and classroom setup. Oversaw curriculum design in accordance with adult learning and company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors and partners to secure favorable terms and pricing.
Operations Manager
H & R Block Tax Services
Shirley, NY
09.2017 - 09.2021
- Delivered HR excellence and process improvement. Manage the HRIS system ensuring the integrity of all data entry. Administer various HR policies and procedures in compliance with government regulations
- Performed cost analysis for various projects to determine budget requirements. Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization. Collaborated with management team on long-term strategic planning initiatives for the organization.
- Oversaw construction and logistics of opening new locations and site acquisitions. Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements. Implemented campaigns and promotions to help with developing goods and services.
Educational Advisement Manager
Tech Bridge Academy ( JFK HS)
The Bronx, NY
06.2011 - 12.2014
- Created presentations about educational opportunities for high school Student. Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
- Developed and implemented curriculum on topics such as time management, study skills, and college selection. Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
- Counseled parents on how best to support their children's educational pursuits. Provided guidance to international students through the visa application process. Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Worked closely with alumni networks to promote employment opportunities for graduates. Established contacts with employers to create internship and employment opportunities for students.
- Worked closely with education staff to manage production and delivery of educational programs In accordance with early and adolescent education guidelines. Evaluated employee skill levels and implemented new techniques to boost staff knowledge. Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Education
Bachelor of Arts - English
Saint John’s University
Jamaica, NYMBA - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Human Resources
- Operations
- Project management
- Curriculum development
- Government regulations
- Corporate partnerships
- Full-cycle talent acquisition
- Virtual Facilitation
- CRM systems
References
References available upon request.
Timeline
Financial Center Manager
Bank of America
10.2021 - 02.2024
Multi-Unit Manager
H & R Block Tax Services
09.2019 - 09.2021
Operations Manager
H & R Block Tax Services
09.2017 - 09.2021
Adult Education Instructor
District Council 37
01.2015 - Current
Educational Advisement Manager
Tech Bridge Academy ( JFK HS)
06.2011 - 12.2014
Bachelor of Arts - English
Saint John’s University
MBA - Human Resources Management
Western Governors University
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