Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shadai Hall

Mandeville,Manchester

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

HEARING BENEFIT SERVICES
07.2023 - Current
  • Email Communication: Proficient in composing and sending professional emails.
    Demonstrated ability to maintain effective communication via email.
  • Appointment Scheduling: Proven track record in accurately and efficiently scheduling appointments.
    Adept at coordinating calendars for timely and organized appointments.
  • Flight Booking: Skilled in handling travel arrangements, including cost-effective flight bookings.
  • Bookkeeping: Experienced in basic bookkeeping for accurate and organized financial records.

LIVE CHAT OPERATOR

WAYSLAY
05.2022 - Current
  • Customer Service: Responded promptly and accurately to customer inquiries, complaints, and requests.
    Demonstrated a commitment to providing timely and effective solutions.
  • Technical Troubleshooting: Proven ability to troubleshoot and report product malfunctions or technical issues.
    Ensured swift resolution and communicated technical information effectively.
  • Data Entry: Efficiently handled data entry tasks with a focus on accuracy and attention to detail.
    Maintained organized and updated records to support smooth operational processes.

CALL CENTER AGENT/BUSINESS CONSULTANT

FIRST CHOICE MARKETING & INGENUITY TECHNOLOGIES LTD.
03.2022 - 03.2022
  • Making outbound sales calls, Data Entry

Office Assistant

Yolanda A. Kiffin, Attorney-at-Law
Mandeville, Manchester
08.2020 - 01.2022
  • Client Communication: Conducted proactive phone calls to clients for appointment scheduling and updates.
    Ensured effective communication to provide timely and relevant information.
  • External Communication: Successfully liaised with Insurance Companies, other Attorney’s offices, and the Court for client updates.
    Demonstrated effective communication skills in interactions with external stakeholders.
  • Legal Document Preparation: Proficient in preparing various legal documents, including Letters to the Court, other Attorney’s offices, Insurance Companies, and Clients.
    Experience in drafting Affidavits, Divorce documents, and other legal correspondence with precision and attention to detail.

Education

PHARMACY TECHNICIAN CAREER DIPLOMA - Pharmacy Technology

South East College
29 Mandeville Plaza, Mandeville, Manchester
11-2023

High School Diploma – UPPER CREDITS -

Bishop Gibson High School
3 Newleigh Rd, Mandeville, Manchester
08.2020

Skills

  • Excellent Command of the English Language
  • Customer Service
  • Time Management
  • Office Administration
  • Data Entry
  • Travel Coordination
  • Problem Resolution
  • Positive and Professional

Accomplishments

  • Student of the Month Certificate for the months of January-February 2018
  • Student of the Month Certificate for the month of April 2018
  • Student of the Month Certificate for the month of September 2018
  • Bridge Builders Certificate of Appreciation for the month of November 2018
  • Pillar of Character Citizenship Award (Volunteerism) – May 2019
  • Deputy Form Captain – September 2017 – June 2018
  • Mentor - 2018 – 2020
  • Sub-Prefect – 2018 - 2019
  • Devotion Coordinator – September 2018 - June 2019
  • Deputy Form Captain – September 2019 – June 2020
  • Prefect – 2019 – 2020
  • Club President – 2019 - 2020

Timeline

ADMINISTRATIVE ASSISTANT

HEARING BENEFIT SERVICES
07.2023 - Current

LIVE CHAT OPERATOR

WAYSLAY
05.2022 - Current

CALL CENTER AGENT/BUSINESS CONSULTANT

FIRST CHOICE MARKETING & INGENUITY TECHNOLOGIES LTD.
03.2022 - 03.2022

Office Assistant

Yolanda A. Kiffin, Attorney-at-Law
08.2020 - 01.2022

PHARMACY TECHNICIAN CAREER DIPLOMA - Pharmacy Technology

South East College

High School Diploma – UPPER CREDITS -

Bishop Gibson High School
Shadai Hall