Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
HEARING BENEFIT SERVICES
07.2023 - Current
Email Communication: Proficient in composing and sending professional emails.
Demonstrated ability to maintain effective communication via email.
Appointment Scheduling: Proven track record in accurately and efficiently scheduling appointments.
Adept at coordinating calendars for timely and organized appointments.
Flight Booking: Skilled in handling travel arrangements, including cost-effective flight bookings.
Bookkeeping: Experienced in basic bookkeeping for accurate and organized financial records.
LIVE CHAT OPERATOR
WAYSLAY
05.2022 - Current
Customer Service: Responded promptly and accurately to customer inquiries, complaints, and requests.
Demonstrated a commitment to providing timely and effective solutions.
Technical Troubleshooting: Proven ability to troubleshoot and report product malfunctions or technical issues.
Ensured swift resolution and communicated technical information effectively.
Data Entry: Efficiently handled data entry tasks with a focus on accuracy and attention to detail.
Maintained organized and updated records to support smooth operational processes.
CALL CENTER AGENT/BUSINESS CONSULTANT
FIRST CHOICE MARKETING & INGENUITY TECHNOLOGIES LTD.
03.2022 - 03.2022
Making outbound sales calls, Data Entry
Office Assistant
Yolanda A. Kiffin, Attorney-at-Law
Mandeville, Manchester
08.2020 - 01.2022
Client Communication: Conducted proactive phone calls to clients for appointment scheduling and updates.
Ensured effective communication to provide timely and relevant information.
External Communication: Successfully liaised with Insurance Companies, other Attorney’s offices, and the Court for client updates.
Demonstrated effective communication skills in interactions with external stakeholders.
Legal Document Preparation: Proficient in preparing various legal documents, including Letters to the Court, other Attorney’s offices, Insurance Companies, and Clients.
Experience in drafting Affidavits, Divorce documents, and other legal correspondence with precision and attention to detail.
Education
PHARMACY TECHNICIAN CAREER DIPLOMA - Pharmacy Technology
South East College
29 Mandeville Plaza, Mandeville, Manchester
11-2023
High School Diploma – UPPER CREDITS -
Bishop Gibson High School
3 Newleigh Rd, Mandeville, Manchester
08.2020
Skills
Excellent Command of the English Language
Customer Service
Time Management
Office Administration
Data Entry
Travel Coordination
Problem Resolution
Positive and Professional
Accomplishments
Student of the Month Certificate for the months of January-February 2018
Student of the Month Certificate for the month of April 2018
Student of the Month Certificate for the month of September 2018
Bridge Builders Certificate of Appreciation for the month of November 2018
Pillar of Character Citizenship Award (Volunteerism) – May 2019
Deputy Form Captain – September 2017 – June 2018
Mentor - 2018 – 2020
Sub-Prefect – 2018 - 2019
Devotion Coordinator – September 2018 - June 2019
Deputy Form Captain – September 2019 – June 2020
Prefect – 2019 – 2020
Club President – 2019 - 2020
Timeline
ADMINISTRATIVE ASSISTANT
HEARING BENEFIT SERVICES
07.2023 - Current
LIVE CHAT OPERATOR
WAYSLAY
05.2022 - Current
CALL CENTER AGENT/BUSINESS CONSULTANT
FIRST CHOICE MARKETING & INGENUITY TECHNOLOGIES LTD.
03.2022 - 03.2022
Office Assistant
Yolanda A. Kiffin, Attorney-at-Law
08.2020 - 01.2022
PHARMACY TECHNICIAN CAREER DIPLOMA - Pharmacy Technology