Shadai Ramirez
Baton Rouge,LA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Habaneros Restaurant. Expert in upselling and menu memorization, consistently enhancing guest experiences. Proven ability to manage high-volume service while maintaining attention to detail and fostering positive relationships with customers. Committed to upholding hygiene standards and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Server
Habaneros Restaurant
06.2023 - 06.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Agave Blue
05.2018 - 06.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
La Carreta Restaurant
05.2016 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Food running
Languages
English Spanish
Native or Bilingual
Timeline
Server
Habaneros Restaurant
06.2023 - 06.2024
Server
Agave Blue
05.2018 - 06.2023
Server
La Carreta Restaurant
05.2016 - 06.2017
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