Summary
Overview
Work History
Education
Skills
Timeline
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Sha'Dai Smith

Summary

Dynamic and results-driven professional with a proven track record in delivering exceptional customer service and communication excellence. Recognized for a positive attitude and genuine compassion, consistently achieving objectives through outstanding leadership, problem-solving, and relationship-building skills. Excels in both team-oriented and independent settings, demonstrating effectiveness in high-pressure, fast-paced environments. Offers comprehensive expertise in eligibility verification, dental assisting, patient coordination, and front office administration, with meticulous attention to detail and a commitment to excellence.

Overview

11
11
years of professional experience

Work History

Receptionist

UOP
Redwood City, CA
10.2025 - 06.2026
  • Verified patient eligibility and insurance coverage
  • Scheduled,confirmed, and coordinated patient appointments
  • Maintained accurate patient records and documentation
  • Communicated with case managers regarding treatment plans and appointment attendance
  • Provided customer service, administrative assistance
  • Processed patient intake paperwork and updated electronic records

Dental Assistant

Redwood Smiles/Image Orthodontics
04.2022 - 01.2025
  • Conducted routine x-ray imaging and performed dental hygiene cleaning. Prepared and maintained exam rooms, sterilizing instruments, and oversaw patient records ensuring up to date and accurate information for each patient. Collaborated with patients on effective oral home cleaning plans. Scanned with I Tero, records technician, changed color ties.

Front Desk Receptionist

Bristol Myers Squibb
08.2019 - 06.2021
  • Responsibilities- Coordinate tours, meetings, and initial paperwork Contributing to building security by verifying and logging all visitors Greet and check-in guests daily, issued keys, coordinated special requests, and discussed restrictions, Set up the front desk daily, and pulled files.

Front Desk Receptionist

Cara’s Health
12.2015 - 05.2017
  • Scheduled appointments, Check-in patients upon their arrival and verify their personal information, Maintain patient records, coordinate communication between patients and medical staff, answering phone calls

Education

High School Diploma -

East Palo Alto Academy
East Palo Alto, CA
06.2014

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Carrington College
San Leandro, CA

Canada College
Redwood City, CA
06-2026

Skills

  • Advanced in Microsoft and Excel, Clerical support, Complaint Resolution, Efficiency and Customer Service, File Organization, Front Office Support, Great Attention to detail, Sedation Supply Management Teamwork, X-Ray
  • Organizational: Reliable, Accurate, meets deadlines & multitasks
  • Leadership: Relationship Building, Eligibility Verification, Multitasking

Timeline

Receptionist

UOP
10.2025 - 06.2026

Dental Assistant

Redwood Smiles/Image Orthodontics
04.2022 - 01.2025

Front Desk Receptionist

Bristol Myers Squibb
08.2019 - 06.2021

Front Desk Receptionist

Cara’s Health
12.2015 - 05.2017

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Carrington College

High School Diploma -

East Palo Alto Academy

Canada College
Sha'Dai Smith