Shadaijah Huger
Memphis,TN
Summary
Proven achiever with a strong background in customer service and cash handling, demonstrated during tenure at The Home Depot . Excelled in building customer relationships and resolving high-stress situations, enhancing customer loyalty. Skilled in teamwork and effective communication, consistently exceeding performance metrics.
Overview
1
1
year of professional experience
Work History
Sales Associate
The Home Depot Distribution Center
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Family Dollar
04.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Douglass High School
Memphis, TN05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Relationship Building
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
Timeline
Sales Associate
The Home Depot Distribution Center
03.2024 - Current
Customer Service Representative
Family Dollar
04.2023 - 11.2023
Douglass High School
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