Summary
Overview
Work History
Education
Skills
Timeline
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Shadana Westbrook

Coffeeville,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Wayfair
08.2020 - 10.2024
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Care Representative

InfoCision
03.2017 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.

Call Center Agent

Ask Technologies
01.2016 - 01.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

High School Diploma -

Clarke County High School
Grove Hill, AL
05-2008

Skills

  • Email management
  • Scheduling
  • Account updating
  • Complaint resolution

Timeline

Customer Service Representative

Wayfair
08.2020 - 10.2024

Customer Care Representative

InfoCision
03.2017 - 08.2020

Call Center Agent

Ask Technologies
01.2016 - 01.2017

High School Diploma -

Clarke County High School

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Shadana Westbrook