Shadana Westbrook
Coffeeville,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wayfair
08.2020 - 10.2024
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Care Representative
InfoCision
03.2017 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
Call Center Agent
Ask Technologies
01.2016 - 01.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Clarke County High School
Grove Hill, AL05-2008
Skills
- Email management
- Scheduling
- Account updating
- Complaint resolution
Timeline
Customer Service Representative
Wayfair
08.2020 - 10.2024
Customer Care Representative
InfoCision
03.2017 - 08.2020
Call Center Agent
Ask Technologies
01.2016 - 01.2017
High School Diploma -
Clarke County High School
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