Shadane Hazel
Hudson Falls,NY
Summary
Proven professional with extensive experience in high-stress environments, including the New York State Department of Corrections. Expert in emergency response and de-escalation techniques, demonstrating a track record of enhancing safety and security. Skilled in data entry and administrative support, effectively multitasking to achieve results. Achieved a significant reduction in contraband through meticulous search procedures and observation in visitation room/ facility
Overview
12
12
years of professional experience
Work History
Correctional Officer
New York State Department Of Corrections
06.2021 - Current
- Care, Custody and Control.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during meals, recreation and other activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Testifying in court for criminal sentencing
- Annual weapons and departmental qualification/ training
Aide/Office Administrative Assistant
New York City Department Of Education, New York
05.2018 - 06.2021
- Effective communication with personnel and the community.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Supported children's development by encouraging teamwork and understanding of others.
- Contributed to a positive atmosphere by creating friendly interactions between children of different age groups.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Ensured timely completion of projects with diligent task prioritization.
- Assisted coworkers and staff members with special tasks on daily basis.
Security Guard
Allied Risk Management
05.2018 - 06.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Passenger Service Agent
American Airlines
08.2016 - 09.2017
- Maintained up-to-date knowledge/ training of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Tagged baggage and routed to appropriate location for loading and screening.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
Custody Escort Officer
MVM Inc
03.2012 - 12.2015
- Care, Custody, Control.
- Enforced rules and regulations to maintain order of Migrant Operations Center in accordance with the US Navy/ Immigration and Customs Enforcement/ FBI.
- Reduced incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Coordinated emergency response efforts during critical incidents, maintaining order within the facility.
- Provided compassionate care for documented/ undocumented migrants experiencing mental health crises while maintaining professional boundaries at all times.
- Supported colleagues in maintaining discipline among migrants through consistent enforcement of rules and regulations.
- Conducted regular headcounts to maintain accurate records of migrants populations, preventing unauthorized movement or escapes.
- Identified security vulnerabilities within the migrant operation center recommending and implementing corrective measures to strengthen overall safety.
- Assisted in the intake process for newly admitted, thoroughly documenting personal information and assessing potential risks or needs.
- Wrote daily reports and maintained logs of activities and behaviors.
- Attended to feeding, housing, and physical well-being of migrants.
- Responded to emergency situations and de-escalated hostile confrontations.
- Monitored all movements via surveillance equipment.
- Daily inspections of vehicles, MOC and other buildings managed by company
Education
Associate of Arts - Interdisciplinary Studies
Kaplan University
Davenport, IAGED -
The State Education Department
Albany, NY 1222401.2020
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Correctional facility procedures
- Safety and security enforcement
- Search and seizure procedures
- Data Entry
- Computer Skills
- Administrative Support
- Multitasking Abilities
Timeline
Correctional Officer
New York State Department Of Corrections
06.2021 - Current
Aide/Office Administrative Assistant
New York City Department Of Education, New York
05.2018 - 06.2021
Security Guard
Allied Risk Management
05.2018 - 06.2021
Passenger Service Agent
American Airlines
08.2016 - 09.2017
Custody Escort Officer
MVM Inc
03.2012 - 12.2015
Associate of Arts - Interdisciplinary Studies
Kaplan University
GED -
The State Education Department
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