ShaDara Brummell

• Cultivated warm relationships with regular customers.
• Bussed and reset tables to maintain a clean dining room and work areas. Skilled in side work duties.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Operated Edge POS systems to cash out customer checks and complete order transactions.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

• Engaged with customers to build business relationships.
• Proactively engaged customer in various departments in order to provide in-depth knowledge in non-commissioned environment
• Reviewed invoices, payment requests, advance requests, prior to approval.
• Educated staff on organizational mission and goals to help employees achieve success.
• Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
• Developed knowledge of company products and services to make suggestions according to customer needs.
• Collected, arranged, and input information into database system.
• Answering phones and scheduling patients to the appropriate doctors
• Reviewing and accessing accounts/ insurances

This was a very small test trial for a new company that started. mainly focused on getting the appraiser homes to appraise.

• Communicated with customers and vendors positively with particular attention to schedule appraisals.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate.
• Processed vital documentation, completed forms and obtained appropriate authorization for services.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Anticipated financial impact from operational issues and worked with leadership to develop solutions.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep business operating within budget and increase profits.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.