Shadara Joseph
Brooklyn,NY
Summary
Seeking a full-time, year-round position for an Office Assistant position. Having experience with customer service, computers, and data entry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
1800 Flowers
12.2021 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Teacher Assistant
CitiToTs Daycare
01.2020 - 03.2020
- Responsible for assisting with the supervision of all children
- Implementing classroom activities
- Works cooperatively with and supporting other classroom staff and volunteers
- Assists with the general maintenance of the classroom.
- Supported student learning objectives through personalized and small group assistance
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Reviewed lesson material with students individually or in small groups
Site Service Specialist
Ricoh
10.2018 - 03.2020
- Checked status of 22 printers
- Processed checks and handled packages
- Ordered supplies and proper equipment for printers
- Completed email request which included binding booklets, making brochures, and posters.
- Educated staff on organizational mission and goals to help employees achieve success
- Generated reports detailing findings and recommendations
- Frequently inspected production area to verify proper equipment operation
Caregiver
Memedina Enterprise
07.2016 - 12.2016
- Cared for 7 different clients in a rotational schedule
- Assisted clients with bathing, clothing, and feeding
- Allowed care plan, home regulations, and ensured safety practices were consistently implemented
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
Substitute Paraprofessional
Board of Education
06.2014 - 06.2016
- Worked with students, ages from 5-16
- Wide range of special needs (Autism, ADHD, Bipolar Disorder, Down Syndrome)
- Responsible for recording the progress of students in my direct care
- Collaborated with teachers, speech therapists, and administrators to create and carry out student's IEP's
- Assisted the teacher in preparing for lessons
- Maintained individual student's portfolios and assessment sheets
- Supported teachers in controlling behavioral and emotional occurrence
- Helped teachers in implementing discipline of classroom
Education
Associate - Human Services
Touro College
Brooklyn, NY01-2022
High School Diploma -
Teachers Preparatory High School
Brooklyn, NYAssociate of Science - Medical Assisting
Mandl School
New York, NY06.2024
Skills
- Ul>
- Microsoft Word, Excel, PowerPoint, Outlook (6 years)
- Service Technician Experience
- Database
- Excel
Certification
- Child Abuse Identification
- School Violence Prevention
- Dignity for All Students Act
- NYS Assessment of Teaching Assistant Skills
- Internship at Family Health Center and Grand Central Footcare
Timeline
Customer Service Specialist
1800 Flowers
12.2021 - 09.2023
Teacher Assistant
CitiToTs Daycare
01.2020 - 03.2020
Site Service Specialist
Ricoh
10.2018 - 03.2020
Caregiver
Memedina Enterprise
07.2016 - 12.2016
Substitute Paraprofessional
Board of Education
06.2014 - 06.2016
Associate - Human Services
Touro College
High School Diploma -
Teachers Preparatory High School
Associate of Science - Medical Assisting
Mandl School