Shadarian Choice

• Coordinated the intake and initial assessment of dispute claims, logging all relevant information into

the case management system.

• Communicated with clients and vendors to request missing documentation, clarify dispute details, and

set expectations for resolution timelines.

• Worked with legal and compliance teams to assess the validity of disputes, escalating cases where

required.

• Prepared reports on dispute outcomes and identified areas for process improvement, which led to

improvement in claim resolution efficiency.

• Maintained thorough knowledge of applicable laws and regulations related to dispute management to

ensure compliance and minimize risk to the organization.

• Creating new accounts for new patients
• Updating their information
• Analysis
• Sending faxes over to physicians

• Assisting agents on their customers accounts
• Helping them navigate throughout the system
• Creating accounts

• Taking inbound calls for patients
• Creating account
• Schedule appointment for needed patients
• Making outbound calls to patients if requested

• Fraudulent Claims
• Back Office
• Transferring calls when necessary

• Turning and moving the patient, bathing the patient feeding the patient helping the patient to the bathroom

• Taking inbound calls
• Setting up an account for customers
• Adding funds to their account
• Making sure they can receive phone calls from their love ones