Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shadarrion Taylor

Houston

Summary

Dynamic and reliable professional with a clean driving record and extensive experience at Auto Driveaway. Proven ability to enhance customer satisfaction through punctual deliveries and effective route planning. Skilled in time management and problem-solving, consistently ensuring safety and compliance with regulations while maintaining a friendly demeanor.

Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.

Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.

Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Driver

Auto Driveaway
01.2025 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Call Center Representative

MedAssets
07.2025 - 12.2025
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Call Center Representative

Amazon
06.2020 - 08.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Group Home Manager

Reach Unlimited
01.2020 - 04.2025
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
  • Assisted residents with basic hygiene and healthcare needs.
  • Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
  • Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
  • Offered learning opportunities to help residents develop important life skills.
  • Monitored direct care activities for optimal patient protections and infection control standards.

Medical Assistant

FAME PEDATRICS
02.2023 - 02.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Caregiver

Leading Healthcare
02.2014 - 03.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Operator

Plastic Pack
01.2016 - 01.2018
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.

Call Center Representative

ATT
02.2025 - 10.2025
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

Warehouse Worker

PNG
01.2014 - 03.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Caregiver

Pinecrest Developmental Center
01.2013 - 01.2015
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Education

Associate Degree in Nursing - Medical Assaticed

Blue Cliff College
LA
12-2020

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctual and reliable
  • City and non-city driving
  • Loading and unloading
  • GPS and route planning
  • Flexible schedule
  • Defensive driving
  • Safety protocols
  • First Aid/CPR Certified
  • Infant CPR certified
  • Child's CPR certified
  • First aid and CPR certified

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • CPR
  • MA

Languages

English

Timeline

Call Center Representative

MedAssets
07.2025 - 12.2025

Call Center Representative

ATT
02.2025 - 10.2025

Driver

Auto Driveaway
01.2025 - Current

Medical Assistant

FAME PEDATRICS
02.2023 - 02.2025

Call Center Representative

Amazon
06.2020 - 08.2025

Group Home Manager

Reach Unlimited
01.2020 - 04.2025

Operator

Plastic Pack
01.2016 - 01.2018

Caregiver

Leading Healthcare
02.2014 - 03.2019

Warehouse Worker

PNG
01.2014 - 03.2015

Caregiver

Pinecrest Developmental Center
01.2013 - 01.2015

Associate Degree in Nursing - Medical Assaticed

Blue Cliff College

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Shadarrion Taylor