Shadarryle Evans

Sales Associate

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

Cashier

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.
• Streamlined checkout process for increased efficiency and reduced waiting times.

Sprint-Technical Support

• Increased user satisfaction by providing timely assistance with media inquiries and technical support.
• Provided technical support to clients for smooth adoption of solar-powered systems.
• Provided technical support for hardware and software issues, reducing downtime for users.
• Provided technical support to clients, resolving issues remotely or escalating as necessary.

USAA BANKING-ONLINE

• Enhanced customer satisfaction by promptly addressing and resolving online banking inquiries.
• Conducted troubleshooting and resolved technical issues, ensuring a seamless online banking experience for customers.
• Handled sensitive client data responsibly, adhering to strict privacy protocols set forth by the organization.
• Supported fraud detection efforts by monitoring suspicious account activities and escalating concerns as necessary.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Healthcare- WFH Customer Service Rep

• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
• Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.