Hi, I’m
Shadaryl Davis
Jacksonville,United States
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
10
years of professional experience
Work History
Bank Of AmericaJacksonville, Florida
Customer Service Representative
12.2020 - 08.2022
Job overview
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Opening and closing various accounts checking and saving accounts
- Managed timely and effective replacement of damaged or missing products.
ZtripJacksonville, FL
Driver
04.2020 - 08.2022
Job overview
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Obtained customer signatures to complete and process paperwork.
- Worked directly with customers taking customer were they needed to go on a scheduled time and appointments
Bank Of AmericaJacksonville, FL
Customer Service Representative
08.2020 - 09.2021
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered average of100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- mainly dealing with Hsa/Fsa/Dcfsa/Hra/Mra
- Responded to customer requests for products, services and company information.
- Service request/Medical claims
- Carried out day-day-day duties accurately and efficiently.
AmazonJacksonville, FL
Picker Packer
08.2020 - 12.2020
Job overview
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Entered package information into company's computer system.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Pulled orders quickly to maintain demanding productivity goals.
Internal MedicineJacksonville, FL
Medical Assistant
08.2018 - 12.2019
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Intown SuitesJacksonville, FL
Front Desk Clerk/Courtesy Clerk
08.2013 - 08.2016
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Explained details regarding property to acclimate patrons to resort environment.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
Jackson HewittJacksonville, FL
Tax Preparer
01.2016 - 04.2016
Job overview
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Education
Advanced Career Training
Associate of Science from Medical Assisting
12.2009
Mandarin High SchoolJacksonville, FL
High School Diploma
05.2007
Skills
- Answering Customer Questions
- Call Transfers
- Answering Emails
- Call Volume and Quality Metrics
- Customer Inquiry Response
- Driver Routing
- Patient and Empathetic
- Directing Calls
- Sales and Upselling
- Auto Dialers
- Inquiry Requests
- Solving Customer Concerns
Timeline
Customer Service Representative
Bank Of America
12.2020 - 08.2022
Customer Service Representative
Bank Of America
08.2020 - 09.2021
Picker Packer
Amazon
08.2020 - 12.2020
Driver
Ztrip
04.2020 - 08.2022
Medical Assistant
Internal Medicine
08.2018 - 12.2019
Tax Preparer
Jackson Hewitt
01.2016 - 04.2016
Front Desk Clerk/Courtesy Clerk
Intown Suites
08.2013 - 08.2016
Advanced Career Training
Associate of Science from Medical Assisting
Mandarin High School
High School Diploma
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