Shadaryl Davis
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Accenture
10.2023 - 12.2023
- Answer incoming phone calls, chats, and/or emails
- Conduct outreach phone calls
- Provide outstanding customer service
- Followed call flows and script
- Research and review customer inquiries
- Identify and escalate appropriate issues
- Quickly transition from task to task
- Clearly documented call information using multiple systems
- Claim processing/medical claims processing.
Customer Service Specialist
McKesson Specialty Health
11.2022 - 02.2023
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Data entry
- Medical Claim processing for health insurance
- Scheduled client shipment of medication
- Computed adverse events with the client having a lapse in therapy
- Helped with walking the client through the application process
- Mailed and emailed approval letters to doctor/client.
Customer Service Rep. Banking and Brokerage
Bank of America
04.2022 - 09.2022
- Opened, closed and updated accounts for customers
- Provided advice on different bank products and financial options
- Managed escalated phone 100 calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services
- Documented transactions and moved, deposited, or withdrew money accurately to prevent errors
- Checked accounts for fraud
- Managed portfolio of accounts and monitored issues in need of attention
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative Retirement
Bank of America
08.2020 - 09.2021
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered a average of 100 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information
- Mainly dealing with Hsa/Fsa/Dcfsa/Hra/Mra
- Responded to customer requests for products, services, and company information
- Service request/Medical claims
- Carried out day-to-day duties accurately and efficiently.
Medical Assistant
Internal Medicine
08.2018 - 12.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Obtained all prescribed laboratory testing
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Ordered and prepared reagents and supplies
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
- Prepared initial patient charts for admission
- Obtained client's medical history, medication information, symptoms, and allergies
- Performed clerical duties, such as word processing, data entry, answering phones, and filing
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion
- Claim processing for Health insurance.
Front Desk Clerk/Courtesy Clerk
Intown Suites
08.2013 - 08.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Collected room deposits, fees and payments
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Maintained transaction security by verifying payment cards against identification
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Education
Associate of Science - Medical Assisting
Advanced Career Training
Jacksonville, FL12.2010
High School Diploma -
Mandarin High School
Jacksonville, FL05.2007
Skills
- Order and Refund Processing
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Courteous with a Strong Service Mindset
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Call Documentation
- Auto Dialers
- Credit Card Payment Processing
- Excellent Attention to Detail
- Answering Emails
- Query Escalation
- Recommending Solutions
- Complaint Handling
Timeline
Customer Service Specialist
Accenture
10.2023 - 12.2023
Customer Service Specialist
McKesson Specialty Health
11.2022 - 02.2023
Customer Service Rep. Banking and Brokerage
Bank of America
04.2022 - 09.2022
Customer Service Representative Retirement
Bank of America
08.2020 - 09.2021
Medical Assistant
Internal Medicine
08.2018 - 12.2019
Front Desk Clerk/Courtesy Clerk
Intown Suites
08.2013 - 08.2016
Associate of Science - Medical Assisting
Advanced Career Training
High School Diploma -
Mandarin High School
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