Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sha'Dasia Garrison

Lancaster,SC

Summary

Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Olive Garden Restaurant
Pineville, NC
01.2022 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Filled condiments and napkin containers during slack periods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees to perform duties.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Server

Tipsy Taco
Charlotte, NC
01.2020 - 01.2022
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Filled condiments and napkin containers during slack periods.
  • Informed customers of daily specials and signature menu items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Delivered food orders promptly and courteously.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Presented menus and answered questions regarding items.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided excellent customer service to ensure satisfaction.
  • Checked food before serving it to customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed day-to-day duties accurately and efficiently.

Manager

Little Caesars Pizza
Lancaster, SC
05.2016 - 01.2020
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Responsible for managing daily money and bank runs.

Education

License - Esthetician

Aveda Institute
Charlotte, NC
12-2021

High School Diploma -

Lancaster High School
Lancaster, SC
05-2019

Skills

  • Order Management
  • Food Inspection
  • Table Bussing
  • Safe Food Handling
  • Suggestive Selling
  • Check Payment Processing
  • Point of Sale (POS) System Operations
  • Cash Handling
  • High-Volume Dining
  • Performance Improvement
  • Quality Control
  • Effective Customer Upselling
  • Menu Knowledge
  • Dining Customer Service
  • Liquor, Wine, and Food Service
  • Menu Memorization
  • POS Operation
  • Management
  • Customer Service
  • Hospitality
  • Guest Services

  • Appointment Scheduling
  • Workspace Organization
  • Relationship Building
  • Employee Training

Certification

  • Esthetics certification December/20/2021

Timeline

Server

Olive Garden Restaurant
01.2022 - Current

Server

Tipsy Taco
01.2020 - 01.2022

Manager

Little Caesars Pizza
05.2016 - 01.2020

License - Esthetician

Aveda Institute

High School Diploma -

Lancaster High School

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Sha'Dasia Garrison