Shadaune Lewis

I take phone and email orders for medical supplies for disabled children and adults. I contact doctors and insurance companies to follow up on any documentation and concerns for patients orders via fax, email and phone. I take escalation calls to assist and train fellow representatives needing assistance with their accounts or concerns.

I assisted customers with bringing their default line of credit, payday, and installment loan accounts back active and in good standings. I made sure to stay in compliance with our company rules, regulations, and state laws.

I made outbound and take inbound calls and assist via live chat and email. I also assist with active accounts with general information regarding our company products we offer.

I negotiated the best payment arrangement option for the customer , and also settle accounts. I also assist with training new employees.

Created new payday and title loans for qualifying customers. Inspected vehicles for title loans. Made daily outbound collection and reminder calls, and took inbound calls. Assisted with counting and dropping large deposits, and making bank runs for deposits.

Provided appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.