Shadawn Stokes Patterson
Raleigh,NC
Summary
Healthcare professional with experience in care coordination, managing/coding inpatient and outpatient records. Proven ability to work in a fast-paced environment, excellent phone etiquette and a positive, professional attitude. Looking to secure a position where experience and technical abilities lay the foundation for successful implementation of company and personal career goals in human resource.
Overview
16
16
years of professional experience
Work History
Medical Specialist
SYNEOS HEALTH
Morrisville, NC
08.2021 - Current
- Ensures records of medical monitor contacts are archived in the Trial Master File
- Supports study-related committees and meetings between sponsor and SYNH medical experts by attending meetings, preparing meeting minutes, and maintaining archiving all related documents
- Uploads and manages documents collected for pre-enrollment review and endpoint adjudication into systems, including the Trial Master File
- Physician and Scientist staff with documentation and archival of their deliverables and TMF-relevant correspondence
- Ensures receipt and direction of laboratory and vendor alerts to the appropriate physician, and follows the alert to ensure site outreach and archival of site correspondence
- [SAS] May Assist Medical Affairs Scientists with review of medical data listings, Case Report Form (CRF) line and lab listings, and medical coding in support of Scientific Review duties
- Ensures compliance with the Code of Federal Regulations (CFR), HIPAA, state regulations, International Committee on Harmonization (ICH), and GCP guidelines, and sponsor Standard Operating Procedures (SOPs), and Work Instructions (WIs), where appropriate
Revenue Cycle Representative- Pre-Arrival Outpatient Team
UNC Healthcare
Chapel Hill, NC
07.2015 - 08.2021
- Responsible for insurance verification
- Obtaining authorization for outpatient clinic services provided within the UNCHCS
- Interaction with third party insurers via internet & telephone to verify patient insurance and benefits and submit necessary information to obtain authorization for scheduled services
- Interaction with patients, physician offices, financial counselors and clinic staff to ensure accurate information and communicate patient eligibility/authorization status for coordination of services
Administrative Associate – Per Diem
UNC HealthCare
Chapel Hill, NC
08.2014 - 06.2015
- Checking patients in and out of the clinic, scheduling and managing templates
- Review requested medical information for completeness and compliance with review entities, federal and state laws and hospital standards
- Obtain the appropriate clinical and financial information for any available appointments
- Understands the insurance process and seeks to make the best decision/referral in the interest of the customer
- Receptive to feedback, willing to learn and embraces continuous improvement
- Makes the patient and their needs top priority and goes the extra mile to satisfy the patient
Customer Service Specialist
Duke Energy Progress
Raleigh, NC
05.2013 - 07.2014
- Handling billing inquiries and service requests
- Explaining electric and gas charges to our customers
- Offering service and energy conservation advice
- Explaining company policies, procedures and government regulations as they relate to customer billing and service
Customer Service Specialist
Duke Energy
Charlotte, NC
04.2012 - 05.2013
- Handling billing inquiries and service requests
- Explaining electric and gas charges to our customers
- Offering service and energy conservation advice
- Explaining company policies, procedures and government regulations as they relate to customer billing and services
Clinic Coordinator
Charlotte Volunteers in Medicine Clinic
Charlotte, NC
08.2008 - 07.2010
- Helped place uninsured patients in the clinic for appointments
- Create materials and publicize events and festivals related to free healthcare for uninsured clients
- Received 50-70 calls a day
- Assisted in the management and supervision of the clinic and clinic personnel
- Responsible for documentations and reports, scheduling patients, and organizing health screenings
- Assisted with writing grants
Education
Master of Health Service Administration -
Strayer University
Concord, NC12.2012
Bachelor of Community Health -
Johnson C. Smith University
Charlotte, NC05.2008
Skills
- Strong attention to detail
- Excellent written and verbal communication skills
- Time management skills
- Excellent organizational and analytical skills
- Microsoft Office Tools (Word, Excel, Outlook, Power point, Access, EPIC)
- Medical Terminology
- Proficient in payment review systems
- HIPPA Regulations
- Insurance Verification
- Relationship Building
- Problem-Solver
- Experience in a team/matrix environment
- Disciplined self-starter
- Proactive
- Resourceful
- Strong follow-through skills
- Experience with managing calendar
- Experience with setting up meetings on Microsoft TEAMS and WebEx
Timeline
Medical Specialist
SYNEOS HEALTH
08.2021 - Current
Revenue Cycle Representative- Pre-Arrival Outpatient Team
UNC Healthcare
07.2015 - 08.2021
Administrative Associate – Per Diem
UNC HealthCare
08.2014 - 06.2015
Customer Service Specialist
Duke Energy Progress
05.2013 - 07.2014
Customer Service Specialist
Duke Energy
04.2012 - 05.2013
Clinic Coordinator
Charlotte Volunteers in Medicine Clinic
08.2008 - 07.2010
Master of Health Service Administration -
Strayer University
Bachelor of Community Health -
Johnson C. Smith University
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