Shaday Gabbidon
Student
Glendale,AZ
Summary
Dedicated United States Air Force veteran with over four years of experience in operations support, administrative coordination, customer service, and managing fast-paced workflows. Proven ability to maintain accurate documentation, coordinate multiple priorities, communicate across teams, and support efficient day-to-day operations while meeting strict standards and deadlines. Experienced in training personnel, problem-solving, handling sensitive information, and delivering high-quality service with professionalism and attention to detail. Strong background in organization, accountability, and adapting quickly to evolving needs. Senior Criminal Justice student completing a bachelor’s degree, bringing analytical thinking, compliance awareness, and a strong commitment to supporting continuity of care and exceptional client service.
Overview
6
6
years of professional experience
1
1
Language
Work History
Investigator Intern
Arizona Federal Public Defender's Office
05.2025 - 09.2025
- Reviewed criminal case files and organized supporting documents into witness folders, including accurate data entry and updating case management systems.
- Assisted investigators with fieldwork by gathering evidence and conducting basic fact-finding tasks.
- Helped compile and maintain investigative records related to witnesses, ensuring timely and precise data entry of reports and notes.
- Reached out to agencies, organizations, and other locations to request and obtain records relevant to investigations, logging and tracking all received information in databases.
- Supported trial preparation by organizing exhibits, witness materials, and assisting the legal team during trial proceedings, while entering and verifying case data for court use.
- Worked closely with attorneys and investigators while maintaining confidentiality and professionalism, and ensuring secure, accurate handling of digital and physical records.
Purchasing Agent
United States Air Force - Davis Monthan Air Force Base
02.2023 - 09.2024
- Efficient Purchase Requisition and Inventory Management: Expertly processed $1.2M in purchase requisitions and managed a $4.6M inventory, ensuring precise asset accountability and operational readiness.
- Directed the execution of extensive preventative maintenance and critical work tasks, effectively managing material requirements to optimize performance.
- Managed a single-award contract with Cintas for rag services, overseeing a monthly budget of $350 to ensure efficient supply and support for maintenance shops.
- Created approval forms for purchases exceeding $10,000, researched and obtained competitive quotes from multiple vendors to optimize procurement processes and ensure cost-effectiveness.
- Trained Incoming Personnel in Procurement and Inventory Management: Provided comprehensive training to new personnel in the purchase requisition process, inventory management, and procurement strategies, ensuring smooth transitions and effective job performance.
- Grade: E4 (Senior Airman) | Hours: 40+| Salary: $54,000 Yearly
Operations Manager | Customer Service Representative | Lead Trainer
United States Air Force - Davis Monthan Air Force Base
09.2020 - 02.2024
- Served as the primary customer contact while supporting command center operations, resolving inquiries and service issues to maintain high levels of customer satisfaction.
- Managed and processed work orders monitored associated costs to ensure compliance with support agreements and maintained detailed operational records.
- Conducted data analysis to evaluate performance trends, operational efficiency, and cost effectiveness.
- Supported the implementation of facility management programs while ensuring adherence to organizational policies and operational standards.
- Processed and approved facility enhancement requests to support building improvements and operational needs.
- Served as Lead Trainer for the Facility Manager Program, overseeing the training process and ensuring personnel were properly trained and certified.
- Scheduled and facilitated Facility Manager training programs, coordinated meetings, managed calendars and attendance, and prepared training materials to support program success.
- Trained and onboarded new team members, providing guidance on procedures, expectations, and operational workflows to support team effectiveness.
- Grade: E3 (Airman First Class) Hours: 40+| Salary: $54,000 Yearly
Customer Service Representative
The Home Depot Inc.
10.2019 - 09.2020
- Assisted customers with inquiries, processed returns, and addressed issues to ensure a positive experience.
- Handled customer orders and managed special requests efficiently and accurately.
- Provided product recommendations and resolved issues to enhance customer satisfaction and drive sales.
- Hours: 40+ | Wage: $18/ hour
Education
Bachelor of Science - Criminal Justice and Criminology
Arizona State University
Phoenix, ArizonaBachelor of Science - Legal Studies
University of Maryland Global Campus
Adelphi, Maryland08-2024
Operations Management Apprentice Certification - undefined
Sheppard Air Force Base Technical Training School
Wichita Falls, Texas11-2020
High School Diploma - undefined
Democracy Prep Harlem High School
Manhattan, New York07-2020
Skills
- Problem-Solving
- Research & Analytical Skills
- Leadership & Team Management
- Communication & Collaboration
- Time Management & Multitasking
- Organizational & Decision-Making Skills
- Conflict Resolution
- Technical Proficiency (Microsoft Word, Excel, Teams)
- Customer Service Excellence
- Documentation and Record-Keeping
- Public Speaking
- Data Interpretation
Accomplishments
- First Sergeant Diamond Sharp Award Recognized for exceptional leadership, professionalism, and commitment to excellence in the military. Awarded for consistently going above and beyond in responsibilities, mentoring peers, and demonstrating outstanding performance in high-pressure environments.
- Below the Zone (BTZ) Promotion Selected for early promotion due to exceptional performance, leadership, and potential for greater responsibility, advancing ahead of peers in recognition of excellence and achievements.
Timeline
Investigator Intern
Arizona Federal Public Defender's Office
05.2025 - 09.2025
Purchasing Agent
United States Air Force - Davis Monthan Air Force Base
02.2023 - 09.2024
Operations Manager | Customer Service Representative | Lead Trainer
United States Air Force - Davis Monthan Air Force Base
09.2020 - 02.2024
Customer Service Representative
The Home Depot Inc.
10.2019 - 09.2020
Bachelor of Science - Legal Studies
University of Maryland Global Campus
Operations Management Apprentice Certification - undefined
Sheppard Air Force Base Technical Training School
High School Diploma - undefined
Democracy Prep Harlem High School
Bachelor of Science - Criminal Justice and Criminology
Arizona State University