Shaday Mendez
Cranston,RI
Summary
Customer Service Representative bringing excellence skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Ability to operate under pressure and adapt to changing events and obstacles to best promote the corporate brand.
Overview
5
5
years of professional experience
Work History
Floor Supervisor
Calvin Klein
08.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Continuously improving workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Provided ongoing support to employees during challenging situations, offering guidance to
improve efficiency outcomes
Customer Service Advocate/Cash Office Clerk
Target
02.2019 - Current
- Learned and maintained understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with first-rate customer service to maximize satisfaction and business success.
- Organized online orders and dispensed pickups in an timely manner while keeping customers satisfied.
- Performed daily cash reconciliations to determine accuracy of financial reports.
Selling Associate / Temporary Supervisor
Victoria's Secret
08.2022 - 08.2023
- Educated staff on organizational mission and daily goals to help employees achieve success.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, and arranging according to size or color.
- Assisted customers with returns, refunds and resolving transaction issues.
Office Coordinator
Advantax & Insurance
06.2021 - 07.2022
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High school diploma -
Cranston High School East
Cranston, RI06.2022
Skills
- Supervising leadership
- Cashiering
- Strong Organizational Skills
- Customer Service
- Product and Service Sales
- Accurate Cash Handling
- Microsoft Office
- Database Entry
- Problem-Solving aptitude
- Teamwork and Collaboration
Timeline
Floor Supervisor
Calvin Klein
08.2023 - Current
Selling Associate / Temporary Supervisor
Victoria's Secret
08.2022 - 08.2023
Office Coordinator
Advantax & Insurance
06.2021 - 07.2022
Customer Service Advocate/Cash Office Clerk
Target
02.2019 - Current
High school diploma -
Cranston High School East
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