Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shadaye Dorsey

Pittsburgh,PA

Summary

Proven professional with a track record of enhancing customer satisfaction and loyalty, notably at CVS Caremark. Expert in managing high-stress situations and resolving customer disputes with empathy, achieving positive outcomes. Skilled in patient care and personal hygiene assistance, contributing to improved quality of life for clients. Demonstrates exceptional active listening, boosting client retention by over 30%.

Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Home Health Aide

Compati Home Care
03.2023 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.

Telemarketer

Remote Employer
01.2023 - 04.2023
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Completed daily and weekly sales reporting using assigned tools.

Insurance Customer Service Representative

CVS Caremark
01.2018 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Private Practice
01.2008 - 08.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Westinghouse
Pittsburgh, PA
06-2005

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance

Certification

  • Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.

Timeline

Home Health Aide

Compati Home Care
03.2023 - Current

Telemarketer

Remote Employer
01.2023 - 04.2023

Insurance Customer Service Representative

CVS Caremark
01.2018 - 06.2019

Customer Service Representative

Private Practice
01.2008 - 08.2015

High School Diploma -

Westinghouse

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Shadaye Dorsey